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Received message to activate my program with a my serial number

Thread began 3/18/2015 5:37 pm by Sam Barnhart | Last modified 3/19/2015 11:24 am by Jason Byrnes | 314 views | 1 replies |

Sam Barnhart

Received message to activate my program with a my serial number

Ive had this program for several yrs and for some reason when I tried to access the ecart last night while working, it asked me to activate the program with my serial number and then once entered, said error and I could not work. Now tonight it asked the same thing and it went thru and I can now finally work. THIS IS A PROBLEM, why is it checking via the internet on my serial number? I already activated the program yrs ago. I can not have a program stop me from working and loose time. How do I prevent this from happening again?

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Jason ByrnesWebAssist

the activation is based on the MAC address of the active network card. If the active network card charges, for example switching from a wireless connection, to a wired connection, it will require reactivation.

There are other scenarios that can cause the active network card to change such as using VPN software, most VPN Software will create a Virtual Network card with a changing MAC Address.

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