Technical Support Forums

Free, outstanding support from WebAssist and your colleagues

› WebAssist Forums › eCart › eCart General / Announcements › e-mail receipt not sending again - didn't change anything

e-mail receipt not sending again - didn't change anything

Thread began 1/29/2015 12:35 pm by Nathon Jones Web Design | Last modified 1/29/2015 2:05 pm by Jason Byrnes | 551 views | 2 replies |

1/29/2015 12:35 pm | #1 Nathon Jones Web Design

e-mail receipt not sending again - didn't change anything

Running through a Premiere Support session with Ray and we placed 3 test orders on our site. I didn't receive any of the receipts by e-mail.
I attach confirm.php and provide FTP details for the site below. Hope you can help. Thank you.

NJ

1/29/2015 12:37 pm | #2 Nathon Jones Web Design

FTP...

1/29/2015 2:05 pm | #3 Jason ByrnesWebAssist

I checked with Ray, and he says there is no way that anything done in the support session would have effected sending the email.

It could be that the email is in a queue with the hosts SMTP server and may take a little while to come through. Or it could be the email has been trapped in a spam filter.

to troubleshoot, you can dump the session on the success page:

<?php var_dump($_SESSION); ?>

the session will include the status of passing the email to the server. if that says that it was successful, than something on the server end is preventing the email from being relayed to the recipient

Build websites with a little help from your friends

Your friends over here at WebAssist! These Dreamweaver extensions will assist you in building unlimited, custom websites.

Build websites from already-built web applications

These out-of-the-box solutions provide you proven, tested applications that can be up and running now. Build a store, a gallery, or a web-based email solution.