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Transaction Not Completed error

Thread began 8/28/2014 5:12 pm by SRuh80105927 | Last modified 8/28/2014 5:18 pm by Jason Byrnes | 792 views | 1 replies |

SRuh80105927

Transaction Not Completed error

I set up a Cafe Commerce site for a client, and she received an email from a customer saying he gets this error at checkout:

Transaction Not Completed Your transaction could not be completed. There is a problem with the credit card or billing information you have entered. Please, return to the checkout page and try again.

He has tried several times and says his information is correct. I tried putting the store in test mode to do a test order and that worked fine.

Is there any other reason he might be getting this error other than user error?

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Jason ByrnesWebAssist

in the Admin section, turn on Debug mode, that will right the session contents to the failure page including the response from the gateway, the gateway response will include the reason for the failure.

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