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I am unable to update my products.

Thread began 12/31/2013 2:37 pm by Genuine COA | Last modified 1/07/2014 10:20 pm by Jason Byrnes | 612 views | 15 replies |

Genuine COA

I am unable to update my products.

I get the following error message:

The connection was reset.
The connection to the server was reset while the page was loading.
The site could be temporarily unavailable or too busy. Try again in a few moments.
If you are unable to load any pages, check your computer's network connection.
If your computer or network is protected by a firewall or proxy, make sure that Waterfox is permitted to access the Web.

I get a similar message from Chrome and IE. I have spoken with GoDaddy and they assure me there is no problem with the server. This error only appears when I try to update or add a product. I created a new product yesterday at 12:16pm (timestamp from the image upload), without a problem. But, 3 hours later, when I tried to add a new product, this error appeared. I can create/update coupons and users, just not products. I have only been working in the Admin portion and have made no changes to any php scripts (date stamp will confirm). My Admin access information is attached.

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Roz431315

I got the same issue, not sure if we will get an answer until Thursday.

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coryctaylor390938

Same problem here. I can update or change coupons but not products. I have tried different computers and browsers. I am hosted by godaddy as well.
Here is the message I get:

This page can’t be displayed

•Make sure the web address http://whichwatchdesigns.com is correct.
•Look for the page with your search engine.
•Refresh the page in a few minutes.

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Jason ByrnesWebAssist

in the Connections/PowerStoreConnection.php file try changing line 9:

$PowerStoreConnection = mysql_pconnect($hostname_PowerStoreConnection, $username_PowerStoreConnection, $password_PowerStoreConnection) or trigger_error(mysql_error(),E_USER_ERROR);



to:

$PowerStoreConnection = mysql_connect($hostname_PowerStoreConnection, $username_PowerStoreConnection, $password_PowerStoreConnection) or trigger_error(mysql_error(),E_USER_ERROR);



basically change:
mysql_pconnect

to:
mysql_connect

if you continue to have a problem, i'll need to troubleshoot the site directly, in a private message, include a link to the Power Store admin, admin login and FTP details so i can reproduce and troubleshoot the issue.

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Genuine COA

I am unable to update my products.

I made the change, but it is still giving me the same message.

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Jason ByrnesWebAssist

It looks like GoDaddy recently implemented mod security settings that is causing code on the products insert and update pages to be flagged as a vulnerability. I updated the code on those pages to prevent the mod security settings from flagging the code as a vulnerability.

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Genuine COA

It works perfectly!!! This is why I love Webassist and all of you guys!!! Thank you very much!

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Jason ByrnesWebAssist

you're welcome.

I also added a sticky post for this issue here:
Issue when Inserting or Updating a new product using GoDaddy hosting with Power Store 4

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coryctaylor390938

Unable to update or change galleries

Thanks for the inserting/updating products fix, it works great. I am also unable to create a new gallery or modify an existing gallery. I am not sure if this is a problem linked to the godaddy mod security settings?? Any help would be appreciated.

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Jason ByrnesWebAssist

I'll need to troubleshoot directly, see the private message section.

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