Technical Support Forums

Free, outstanding support from WebAssist and your colleagues

› WebAssist Forums › PowerStore › Powerstore General / Announcements › Issue when Inserting or Updating a new product using GoDaddy hosting with Power Store 4

Issue when Inserting or Updating a new product using GoDaddy hosting with Power Store 4

Thread began 1/02/2014 11:09 am by Jason Byrnes | Last modified 3/24/2015 11:07 am by Jason Byrnes | 6772 views | 8 replies |

1/02/2014 11:09 am | #1 Jason ByrnesWebAssist

Issue when Inserting or Updating a new product using GoDaddy hosting with Power Store 4

Recently GoDaddy has implemented mod security on there PHP servers. This change is causing the Products insert and products update pages of Power Store 4 to fail with an error saying the server unexpectadly droped the connection.

In Safari, the error may look like:

Safari can't open the page "http://www.yourdomain.com/admin/products_insert.php" because the server unexpectedly dropped the connection. This sometimes occurs when the server is busy. Wait for a few minutes, and then try again.

In Fire Fox:

The connection was reset

The connection to the server was reset while the page was loading.

The site could be temporarily unavailable or too busy. Try again in a few moments.
If you are unable to load any pages, check your computer's network connection.
If your computer or network is protected by a firewall or proxy, make sure that Firefox is permitted to access the Web.

Attached are updated copies of the power store admin/products_insert.php and admin/products/update.php file to correct the problem.

UPDATE: This effects the Installation of new Power Store sites also. Attached is a copy of the install/database.php file to fix that problem.

Attached Files

GoDaddyInstallFix.zip

GoDaddyProductsFix.zip

1/20/2014 11:01 am | #2 Web Designer Troy

1/20/2014 11:05 am | #3 Jason ByrnesWebAssist

see PM

1/20/2014 7:32 pm | #4 Web Designer Troy

1/20/2014 7:43 pm | #5 Jason ByrnesWebAssist

the mod security addon is trying to prevent SQL injection by flagging the insert of javascript to the database. maybe if you had a dedicated hosting account you could have more control of the security settings. the only other workaround would be different hosting.

3/24/2015 10:38 am | #6 David

Connection at Install

I unzipped the 3 files, GoDaddyInstallFix.zip and GoDaddyProductsFix.zip
uploaded to my GoDaddy hosting in the same directory, and went through the Install , but I got the same result

3/24/2015 10:43 am | #7 Jason ByrnesWebAssist

This is an announcement thread, not a problem solving thread. Please start a new thread for this issue.

3/24/2015 11:00 am | #8 David

Issue when Inserting or Updating a new product using GoDaddy hosting with Power Store 4

I don't understand when you reply
This is an announcement thread, not a problem solving thread. Please start a new thread for this issue.
I don't know where is a Problem Solving thread;
Anyhow, after uploading to the server, I still have the same connection problem

3/24/2015 11:07 am | #9 Jason ByrnesWebAssist

You really should start a new thread for this rather than posting into this one.

you can start a new thread form here:
http://www.webassist.com/support/support.php

Build websites with a little help from your friends

Your friends over here at WebAssist! These Dreamweaver extensions will assist you in building unlimited, custom websites.

Build websites from already-built web applications

These out-of-the-box solutions provide you proven, tested applications that can be up and running now. Build a store, a gallery, or a web-based email solution.