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Customers not able to checkout (says I do not ship to their country - USA - I am based in USA)

Thread began 8/18/2013 3:28 pm by anonymous | Last modified 8/19/2013 4:55 pm by Jason Byrnes | 502 views | 3 replies |

anonymous

Customers not able to checkout (says I do not ship to their country - USA - I am based in USA)

I have not changed any settings but recently repeat customers who I have shipped to before have been emailing me that they cannot checkout b/c I do not ship to their area. My sales went from $1000 a month to $0 for last month. Now I'm realizing people have not been able to check out! Big Problem. I think I have lost numerous new customers that do not realize they can contact me like previous customers do.

What is the problem!!!????

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Jason ByrnesWebAssist

What is the URL For your site?

See Private Message

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anonymous

Response.

Originally Said By: Jason Byrnes
  What is the URL For your site?

See Private Message  
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Jason ByrnesWebAssist

I forwarded this issue to our Cafe Commerce developers, they where able to resolve the issue. It was a problem with the FedEx rate lookup.

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