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Comments field not editable in IE

Thread began 5/09/2013 10:27 am by Sally | Last modified 5/09/2013 1:33 pm by Jason Byrnes | 335 views | 5 replies |

Sally

Comments field not editable in IE

In troubleshooting another problem, which Jason helped me out with, I found that the Comment field on two forms, Email_Residents.php and Upload_DB_Documents.php, are no longer editable in IE. I've attached a picture so you can see - it's there, but you can't click in it. I've also attached a zip of Email_Residents.php.

I don't usually use IE so I don't know how long it's been like this, but I'm sure it worked when I first built it as I test it in a number of browsers.

I've looked at it and can't figure out what's wrong. Since they are both somewhat complicated forms, I don't want to start messing with them. Any insights and suggestions would be really appreciated.

Thank you.

Attached Files
Email_Residents.zip
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Jason ByrnesWebAssist

looks like your site is using an older version of CKEditor that is not updated for compatibility with IE 10.

you can fix it by going to the CKEditor Site and downloading the most recent version.

on this page:
http://ckeditor.com/download

click the CKBuilder button. From the presets list, choose Full. In the plugins section, make sure that the Spell Check as you type plugin is selected.

in the skins section, select Kama.

In your DW Site, rename the webassist/ckeditor folder then copy the downloaded CK Editor file to webassist/ckeditor.

from the old webassist/ckeditor folder copy the ckeditor.php, ckeditor_php4.php and ckeditor_php5.php files to the new ckeditor folder.

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Sally

Thank you for your instructions. I've done all that, and uploaded the new ckeditor folder to the website but it's still a problem.

So I'm guessing I need to do something in the page's code? But if I select the section of ckeditor code which will give me access to the HTML editor in the Properties tab, I get a warning that I'm making changes to code not marked as editable and they will be lost next time I make template changes. I don't care so much about that, but I'm concerned if that's okay. I also noticed that Editor Present field is Sally 1 (custom) and I can't find that in the old ckeditor folder to copy. Again, I don't mind losing that and just picking something else. But I don't want to make changes to these forms that might mess them up.

So I want to check with you about how to proceed implementing the new editor once I've downloaded the new files and then copied them up to the website.

Thanks.

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Jason ByrnesWebAssist

try clearing the browsers cache, i tested your page and the CKEditor section is working for me in IE9 and 10.

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Sally

That did it! Thank you very much for all the help you've provided in this and my other problem/thread.

You're the best, Jason!

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Jason ByrnesWebAssist

you're welcome.

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