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Large File Error - Any suggestions

Thread began 12/14/2012 10:13 am by codamedia | Last modified 12/14/2012 4:38 pm by Jason Byrnes | 877 views | 5 replies |

codamedia

Large File Error - Any suggestions

I am running a dedicated Windows IIS7 machine with plenty of horsepower, along with PHP5.2.xxx

I have increased my PHP settings for the following, which are verified in a PHPINFO file:
File Size - 100M
Post Size - 125M
Memory Limit - 512M
Execution Time - 1800 (30 minutes)
Input Time - 600 (10 Minutes)

IIS 7 also has a hard limit of 30M upload limit. I have changed this on the server and site to 100M.

PROBLEM
I am trying to upload a 35 meg WAV file using dataassist and digital file pro.
Every browser (ie, firefox, chrome) returns a "page cannot be displayed" after about 2 - 3 minutes. Smaller files (under 10M) upload without any problems.

Any suggestions on what I try next? Is this a server/php setting issue, or does Digital File Pro have limits built into it I am not aware of.

EDIT: For the Record, this site is not using the DataBridge version of DataAssist and DFP. It is the latest versions prior.

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Jason ByrnesWebAssist

This is a server setting issue, Digital File Pro does not have any limits that it imposes on file upload, any limits will be set by the server.

The setting changes you have made should allow the upload to work if they are actually taking effect, bear in mind that just because the phpinfo verifies your changes, that doesn't necessarily mean they are not being over ridden by other settings on the server level.

in IIS 7 you may need to edit the system configuration to allow large file uploads:
IIS-7-needs-extra-configuration-to-allow-large-fil

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codamedia

Thanks for verifying that it isn't anything in DFP. The IIS7 tips you linked to had a new one I have not seen before. Unfortunately, that did not do the trick either.

I'll keep looking into this at the server level to see what is happening.

Thanks again for your help!

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Jason ByrnesWebAssist

you're welcome.

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codamedia

Here is a quick update and solution to this problem.

It turns out there are three places that need to be updated in order to allow large file uploads.

1: PHP INI (as mentioned earlier)
2: IIS 7 Configuration Settings (also mentioned earlier - this is also a PER site setting)
3: FastCGI Settings (when you are using FastCGI to process PHP, like I am)

In FastCGI, "Activity Timeout", "Idle Timeout" and "Request Timeout" all need to be increased accordingly.

One I increased teh FastCGI setting, I was able to upload a larger file without any issues.

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Jason ByrnesWebAssist

glad to hear you have it working.

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