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CS6 Installation error

Thread began 10/08/2012 1:48 am by StephenMartin | Last modified 10/18/2012 1:23 pm by doug425125 | 2465 views | 4 replies |

StephenMartin

CS6 Installation error

Internal error (please contact technical support). The extension will not be installed.

I've tried this already...no luck:
"Dreamweaver CS4, CS5, CS5.5, CS6

/users/[username]/Library/Application Support/Adobe/Dreamweaver (version)/en_US/Configuration/"

I do not have access to my terminal at this time.

Can you help me out?

Thanks

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Jason ByrnesWebAssist

try Reseting your activations. On the Download center pager, click the Clear Activations button.

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doug425125

Any progress?

Did you resolve this? I have been having the same issues. It happened to me a few weeks ago as well, and I ended up reinstalling the entire CS6 suite (OSX 10.6.8). The web assist extensions installed, but then CS6 updater wouldn't let me update the Adobe extension manager, and would fail. I finally removed CS6 again, and then ran the Adobe Creative Suite cleaner tool, and was able to re-install and successfully update CS6. I then installed two of the web assist extensions ..eCart 5 and Design Extender.. but upon trying to install Data Bridge (1.09) I received an "internal error ...the extension will not be installed" etc. message.
After that, extension manager would not let me remove the other two previous extensions that I had just installed. (both the latest versions)
I chose initially to install for all users, as this was an option, but the extension manager seemed to have some issue with admin privileges when I got to DataBridge. I repaired those permissions in the Apple disk utility, but still no luck.
Trying to get decent support with adobe can be a time consuming affair, and the "chat agents" have been, shall we say, challenged, so far in my experiences with them. I really don't want to go through another lost day of work trying to get help from them, so if you have any ideas Jason.. please.. your knowledgeable help would be sincerely appreciated!! It seems from the adobe forums that many of these similar issues were related to the web assist extensions being installed by the extension manager, and while I'm certainly not blaming the WA extensions, it would be nice to know if there are any issues between the updates from Adobe and WA. I did try resetting the Activations on my WA download page.. but unfortunately, did not help. Thanks..

Doug

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Jason ByrnesWebAssist

I have created a support ticket so we can look into this issue further.

To view and edit your support ticket, please log into your support history:
supporthistory.php

If anyone else is experiencing this same issue, please append to this thread.

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doug425125

Problem Solved for OSX 10.6.8 & CS6 Extension Manager

I have fixed the problem with Adobe Extension manager and the WA extensions. However the possibility remains that there may be a conflict with the most recent (Oct 2012) Adobe updates to the Extension Manager and Dreamweaver ( both CS6 ). I repaired the problem as follows:

1. Did a complete uninstall of CS6 (OS X 10.6.8) using the Adobe Uninstaller ( including preferences)

2. Applied the Adobe Creative Suite Cleaner tool, to remove any remaining elements of the CS6 Suite.

3. Re-Installed the CS6 Design Web Premium Suite from my original downloaded media at Adobe (April 2012)

4. Did NOT apply the Adobe updater, and proceeded to install the WA extensions ( eCart 5, Design Extender 1.11, Data Bridge 1.09, and Free Tools 1.02 -- in that order)

5. Then I applied the Adobe updater and updated the Extension Manager and all other relevant software in the Suite.

These steps rectified the problem and currently Dreamweaver and all of the WA extension are functioning normally. I will post up these steps in the forum, in the hope that it may help others if they are having a similar problem with OSX 10.6.8 etc.

Thanks, for you quick reply, and setting up the ticket. Adobe should take a lesson from your support team.. Although I sorted out the problem just prior to receiving the ticket, Web Assist, and specifically Jason have helped me resolve all problems I have brought to the forum in the past. This system of support is very effective in helping us all out. So keep up the great work and thank you again..


Doug

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