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Checkout Wizard not generating Email Receipt

Thread began 6/30/2012 7:59 pm by rob256926 | Last modified 7/10/2012 4:54 pm by Jason Byrnes | 607 views | 3 replies |

rob256926

Checkout Wizard not generating Email Receipt

I'm using eCart 5.0.6 and Universal Email 4.0.1 and Authoize.net AIM Credit Card processing.

When I'm running Checkout Wizard it skips the Email Receipt section. I've reproduced these pages several time and the outcome is always the same. Anyway to trouble shoot this? Is there a tutorial on how to generate this page after the checkout wizard has ran?

In the past I've ran the Checkout Wizard with no issues... Is the a bug in the new version that I just installed.

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Jason ByrnesWebAssist

When using a remote gateway like Authorize.net AIM, it will not generate an email receipt using Universal Email.

With remote gateway system, the gateway will generate the receipt.

Universal Email receipts are only available if you use a local checkout method like Authorize.net SIM

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rob256926

Thanks Jason.

On the checkout wizard, AIM Credit Card is listed under Processing Locally. Below you reference it as processing remotely. Is it local or remote?

It doesn't matter which on I choose, Locally or Remotely I'm not getting the email receipt object to appear.

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Jason ByrnesWebAssist

I have created a support ticket so we can look into this issue further.

To view and edit your support ticket, please log into your support history:
supporthistory.php

If anyone else is experiencing this same issue, please append to this thread.

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