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Is their a setting that limits the dollar amount of an order

Thread began 8/01/2009 3:11 pm by stevesmith373400 | Last modified 8/05/2009 5:17 pm by Eric Mittman | 1182 views | 5 replies |

stevesmith373400

Is their a setting that limits the dollar amount of an order

I am wondering if there is a setting int he cart that has limited my customers to a certain dollar amount for their orders. I am hitting a large problem of all my test charges working ( I have used different cards and computers) and some of my customers not able to get to their orders to go through. They receive an error message saying that the sale did not go through. Their attempt never reaches my merchant account so I know that it is a problem with my end. I can and have made several "purchases" from my site and the process works fine. My merchant account made three tests from my site and it worked fine. For now the only thing I can think of is that my amounts are small test amounts. The customers' are higher amounts as they are actually buying stuff. Any help would be greatly appreciated.

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Eric Mittman

Whenever you see an error message about the transaction not going through it is probably because of an error in the transaction that is not being shown on the screen.

You can add response bindings to your failure page to show the error from the gateway, this will help to determine what the error is and what is causing it.

We have a PDF document that details how to add these responses to your pages:
ecart_failure_response_ht.pdf

This can be found in the support page for eCart under How To's:
ecart/

There is no option in eCart to set the max limit of the transaction.

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stevesmith373400

Transaction not reaching merchant account

Originally Said By: Eric Mittman
  Whenever you see an error message about the transaction not going through it is probably because of an error in the transaction that is not being shown on the screen.

You can add response bindings to your failure page to show the error from the gateway, this will help to determine what the error is and what is causing it.

We have a PDF document that details how to add these responses to your pages:
ecart_failure_response_ht.pdf

This can be found in the support page for eCart under How To's:
ecart/

There is no option in eCart to set the max limit of the transaction.  



Eric (or anyone please),

Thank you for the error message info. I will add the error messages but this is not a merchant account problem. The transaction is failing before it goes out to the merchant account. We did a test this morning and one went through while the next two did not. The last two also did not go to the merchant account because they were not declined not does the account show any further activity. Will these error messages reflect issues that happen before they go to the merchant account?

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Eric Mittman

The normal flow of a checkout on a confirm page will be to first do the shipping quote if this is applied, next is the merchant gateway portion of the checkout, after this is the store order details and summary, and the last thing on the page is the Universal Email that will send the email receipt. After this the user is just redirected to the checkout success page.

If your users are getting to the checkout failure page this usually only happens if there is an error during the transaction processing. What page are your users getting to when there is a problem? Have you been able to apply the full request and full response bindings to the page to see what result you are getting?

If you cannot get a meaningful result with these values and you would like someone to take a look at your files just let me know and I can open a ticket for you that will let you post the files privately.

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stevesmith373400

Still testing

Originally Said By: Eric Mittman
  The normal flow of a checkout on a confirm page will be to first do the shipping quote if this is applied, next is the merchant gateway portion of the checkout, after this is the store order details and summary, and the last thing on the page is the Universal Email that will send the email receipt. After this the user is just redirected to the checkout success page.

If your users are getting to the checkout failure page this usually only happens if there is an error during the transaction processing. What page are your users getting to when there is a problem? Have you been able to apply the full request and full response bindings to the page to see what result you are getting?

If you cannot get a meaningful result with these values and you would like someone to take a look at your files just let me know and I can open a ticket for you that will let you post the files privately.  



Eric,

Thanks for the insight. I am still testing on my end. The last three attempts went through okay. I am going to try another test this afternoon. If the problem persists, I will gladly accept the offer of the ticket and help. Thanks alot.

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Eric Mittman

Let me know when you are done with your testing and the results you get and I will open a ticket so we can look at the code to help determine what may be going on.

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