Transaction not reaching merchant account
Originally Said By: Eric Mittman
Whenever you see an error message about the transaction not going through it is probably because of an error in the transaction that is not being shown on the screen.You can add response bindings to your failure page to show the error from the gateway, this will help to determine what the error is and what is causing it.
We have a PDF document that details how to add these responses to your pages:
ecart_failure_response_ht.pdf
This can be found in the support page for eCart under How To's:
ecart/
There is no option in eCart to set the max limit of the transaction.
Eric (or anyone please),
Thank you for the error message info. I will add the error messages but this is not a merchant account problem. The transaction is failing before it goes out to the merchant account. We did a test this morning and one went through while the next two did not. The last two also did not go to the merchant account because they were not declined not does the account show any further activity. Will these error messages reflect issues that happen before they go to the merchant account?
