uploaded fresh CSP contact php file

Hi John: Followed your suggestions and uploaded fresh php file. CAPTCHA now visible but still not receiving emails. Configured $WAGLOBAL_Email_Server file = "" put in my SMTP server address and also tried leaving it blank. Only other change entered $WAGLOBAL_Email to = "" - inserted info@josecpais.com. I made all the files in the contact pack writable. What next? thanks JC Pais

Hello JC:

There can be a couple of things wrong with the email bit, at least that I've run into.

1. Put your email server information in the $WAGLOBAL_Email_Server
mail.yoursitename.com

2. I'm not sure if you have the most recent version or updates for the CSP, but look in your file directory (the files panel of Dreamweaver). Within the CSP folder, open the Universal Email folder. See that there are two Mail_for files - one for Linux and one for Windows. If you have these you should be fine. If you don't, you should open the mail_PHP file and look for $lineEnd = "\n\r" (should be between lines 90 and 120 within the function WAUE_SendMail). Remove the \r and everything should work.

3. The change to your Email_To looks fine too.

4. If none of this works then I would contact your host. My emails were not sent because of a hosting problem that was resolved. If this is the case I can give you suggestions about what to ask.

Let me know if that solves the problem.

Hi JC,

In addition to Jon's excelent advice above, is the contactus.php page forwarding to the thankyou.php page?

If it is not forwarding to the thankyou.php, it will indicate that the code that send s the email is not being triggered. This can happen if the host disables the HTTP_REFERER variable.

If this is the case locate the following code:
if ((($_SERVER["REQUEST_METHOD"] == "POST") && (isset($_SERVER["HTTP_REFERER"]) && strpos(urldecode($_SERVER["HTTP_REFERER"]), urldecode($_SERVER["SERVER_NAME"].$_SERVER["PHP_SELF"])) > 0) && isset($_POST))) {

and change it to:
if ($_SERVER["REQUEST_METHOD"] == "POST") {

Thanks for the input, will try and let you know how it all turns out. JC

Hi Guys: I made your recommended changes and implemented the suggestions below, but still no joy. Could you have a look-see and advise. Many thanks. JC

Hello JC:

I'm writing in regards to ticket #6219513, on your form email issues.

It appears that in your contactus.php page, there is no command set to call upon a script within the <form action=""> command. As a result, there is no file enabled to mail out the contact information entered.


However, we do keep a script stored on our server that is used for sending emails that you can apply to your contact forms, if you wish. formemail.bml is a shared script for sending form mails which is accessible for all users on our system, and you can modify your contact forms to use this script instead as it may be more reliable.

To modify this, you would need to update the form commands within your contact pages to include the following information in place of what is set already: <form method="post" action="http://www.powweb.com/scripts/formemail.bml">

As an example, in your contactus.php page, you can change:
<form action="" method="post" name="emailContact" id="emailContact" onsubmit="">
to
<form action="http://www.powweb.com/scripts/formemail.bml" method="post" name="emailContact" id="emailContact" onsubmit="">

You may have additional errors within the scripting that would need to be examined, but unfortunately we are not able to provide support for html/php scripting issues aside from recommending the own scripts we have set up for these purposes.

If you have any further questions regarding this issue, please feel free to reply to this ticket through your Support Console or via email/telephone. Thank you for contacting us.

Christopher C
Powweb Technical Support

Hello JC,


The forms action should left blank. when left blank the form will post to itself.

The code for precessing the form and sending the email should be on the contactus.php page already.

If you leave the forms action blank, are you redirected to the thank you page?

If so, this indicates that the code for sending the email is being triggered. If not we will need to find another avenue to debug.

I am going to open a ticket for you so we can look into this further. I would like for you to reply to that ticket by logging into the support history page at:
supporthistory.php

Please include a copy of the contactus.php page and let me know whether you are redirected to the thank you page after submitting the form.

We looked into this in a connect meeting. We added:
<?php
error_reporting(E_ALL);
ini_set('display_errors','on');
?>

to the top of the page to show PHP errors and saw the following error:

Warning: session_start() [function.session-start]: open(/var/php_sessions/sess_b8e1188f2b2fdb856f7c22525d0a5ab0, O_RDWR) failed: No such file or directory (2) in /hermes/web05b/b962/pow.josecpais/htdocs/ContactForm_GMC/WA_ValidationToolkit/WAVT_ValidatedForm_PHP.php on line 3


This error indicates that the host has a problem with the session.save-path setting in the php.ini file. I recommended contacting the host to have them fix it.