no kfm opener to return to

I keep getting the pop up message 'There is no kfm opener to return to' when I try to add an image or upload an image.
I have downloaded the newer version of chkeditor and I have upgraded the files and I still get the same error message.
I have attached the page in question.

What browser are you using? I believe this is an issue in IE9, the CKEditor version in HTML Editor does not support IE 9.


you can upgrade the CKEditor files to use CKEditor 3.6.2:
download

the CKEditor install page has instructions for upgrading an existing version:
Installation

These are the same steps to upgrade the HTML Editor version.

Thanks,
I am using IE 9. I have already uploaded CKEditor 3.6.3 and I get the same result.

do you have the same problem if you try a different web browser?

I had this problem earlier, and it seemed upgrading to the newest ckeditor fixed it, however it did not.
I can sometimes get it to open the filemanager in a new window, by changing some settings (ie compatability mode, popup blocker etc), and I can get it to work for a while, then If I clear my cache, and then open ie again, the problem returns.
Sometimes then I can change settings again (turn popup blocker on, when I had turned it off before, toggle compatability mode etc), and sometimes it will work again for a while.

I have been unable to get it to consistently open the filemanager in a new window though, in IE9 (all other browsers work fine).

It is very odd, because it seems intermittent.

Tom

I have created a support ticket so we can look into this issue further.

To view and edit your support ticket, please log into your support history:
supporthistory.php

If anyone else is experiencing this same issue, please append to this thread.

Yes, I'm having the same issue.

Tried reinstalling HTML Editor extension (3.02)
Tried Deleting teh Webassist files
Tried deleting teh MySQL database tables
Tried installing the latest stable CFK Editor
Tried re-building the form and adding the HTML Editor to the text area
Tried changing to compatibility mode.

None of the above works!

This is happening on each site that I add the HTML Editor.

Can anyone publish any solutions?

This is still an issue with IE9. WA support was unable to duplicate it, so couldnt find any answers. However, I still have this issue, as do most of my clients who use IE9.
I dont know if it is a setting somewhere in IE, or a combination of settings. I have tried everything myself, and have occasionally gotten it to work correctly, but it doesnt seem to stick. Whatever the setting, or combination of settings, it seems common, because virtually all if my clients who use IE9 have this problem.

Alaska Tom

Yes, Same here too. The HTML Editor + IE9 issue is a pain. But can you imaging building a nice website and CMS only to tell the customer they can't use IE9 because the CMS you just built won't work with it! EEK!

To be honest every release of HTML Editor we've used has had issues and I don't have the time to troubleshoot it.

That's why I'm loathed to buy other plugins here.

Believe it or not, as well as using the new Dreamweaver, we still use CS4 and Adobe Dreamweaver Developer Toolbox, it's an extremely reliable and easy to customise set of tools. I'd switch to the Web Assist products if they were easier to use and more reliable.

The worst thing is that I overcame this issue a few months ago, but I can't remember which site I was working on and I can't remember what I did to overcome it.

Maybe I'll try some Meta tags to force IE9 to operate in v6 or v7 compatibility mode, I'll see if that works.

I have created a support ticket so we can look into this issue further.

To view and edit your support ticket, please log into your support history:
supporthistory.php

If anyone else is experiencing this same issue, please append to this thread.