close ad
Help us test the new Databridge BETA with MySQLi support
open ad
View Menu

Technical Support Forums

Free, outstanding support from WebAssist and your colleagues

rating

Memento lists free upgrade to HTML Editor 3.0.2

Thread began 2/28/2012 2:44 pm by aliciak407864 | Last modified 3/03/2012 8:39 pm by aliciak407864 | 861 views | 3 replies |

aliciak407864

Memento lists free upgrade to HTML Editor 3.0.2

My WebAssist Memento tells me that as of last June, I was upgraded to HTML Editor 3.0.2, but when I go to download it, I am expected to pay for it. The text in the memento is "WebAssist has upadted your account by replacing your extension with the latest version of HTML Editor (3.0.2)." The download button take me to a login for my account. When I login, HTML Editor 3.0.2 is only available as a paid download.

The same issue exists with SecurityAssist 2.0.1.

Sign in to reply to this post

aliciak407864

Help?

Hi,
I posted the last message a couple days ago and haven't received an answer. I originally opened a chat from your web site, but the folks there were from sales and sent me here for help. I need someone to look at my account and fix the issue that I'm supposed to have these two upgrades (according to the memento) and don't.

Thank you

Sign in to reply to this post

Jason ByrnesWebAssist

This is an issue in the version checking code of Memento and appears to happen in DW CS5+

It is incorrectly checking the versions of extensions you have installed and sending erroneous update messages. WE are looking into correcting the problem so that the update announcements are only sent to the intended groups, we apologize for the confusion.


The update notice for HTML Editor 3.0.2 should only show if you have purchased HTML Editor version 3.

The update notice for SecurityAssist 2.0.1 should only show if you have purchased Security Assist 2

In your order history, I see you have HTML Editor 2 and Security Assist 1. you would need to purchase upgrades to HTML Editor 3 and Security Assist 2 to get the updated HTML Editor 3.0.2 and SecurityAssist 2.0.1 versions.

Sign in to reply to this post

aliciak407864

Thanks!

Ok, thanks for explaining.

Sign in to reply to this post

Build websites with a little help from your friends

Your friends over here at WebAssist! These Dreamweaver extensions will assist you in building unlimited, custom websites.

Build websites from already-built web applications

These out-of-the-box solutions provide you proven, tested applications that can be up and running now.  Build a store, a gallery, or a web-based email solution.

Want your website pre-built and hosted?

Close Windowclose

Rate your experience or provide feedback on this page

Account or customer service questions?
Please user our contact form.

Need technical support?
Please visit support to ask a question

Content

rating

Layout

rating

Ease of use

rating

security code refresh image

We do not respond to comments submitted from this page directly, but we do read and analyze any feedback and will use it to help make your experience better in the future.

Close Windowclose

We were unable to retrieve the attached file

Close Windowclose

Attach and remove files

add attachmentAdd attachment
Close Windowclose

Enter the URL you would like to link to in your post

Close Windowclose

This is how you use right click RTF editing

Enable right click RTF editing option allows you to add html markup into your tutorial such as images, bulleted lists, files and more...

-- click to close --

Uploading file...