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error installing

Thread began 2/15/2012 8:16 am by JamieEff | Last modified 2/16/2012 12:11 pm by Jason Byrnes | 947 views | 7 replies |

JamieEff

error installing

Hi

I am trying to install and after entering the serial I get to this: domain.com/install_cms/database.php and just get a blank screen....

Not sure what I need to do here

Thanks in advance

Jamie

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JamieEff

OK, have been trying to get it to work...

now I am getting the following:

Warning: mysql_pconnect() [function.mysql-pconnect]: Access denied for user 'indepheg_admin'@'localhost' (using password: YES) in /home/indepheg/public_html/Connections/PowerCMSConnection.php on line 9

Fatal error: Access denied for user 'indepheg_admin'@'localhost' (using password: YES) in /home/indepheg/public_html/Connections/PowerCMSConnection.php on line 9

I have double checked the database details in the connections file and its 100% correct...

cheers

Jamie

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Jason ByrnesWebAssist

the database server is not accepting the user name and password you have entered.

I have run into a few situations where the database user that gets created on the host does not get created correctly, try creating a new user for the database with a different name, and change the connection file to the new user.

If you continue to have a problem, you will need to contact the host to determine why the user that is being created is not being granted access.

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JamieEff

thanks Jason will try that tomorrow

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JamieEff

Actually, have just found 10 mins to try that.

Now I get to the Database Information page where i click on 'Got to next step' where I am prompted by this on the screen

Incorrect database name 'indepheg_cmsadmin '

Again, I have double checked the details and its 100% right....

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Jason ByrnesWebAssist

I have created a support ticket so we can look into this issue further.

To view and edit your support ticket, please log into your support history:
supporthistory.php

If anyone else is experiencing this same issue, please append to this thread.

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JamieEff

Thanks for the help and 'fix' Jason - sorry about the user error!!

Support is, as always, top notch! Thanks again

Jamie

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Jason ByrnesWebAssist

glad to hear it is working.

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