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Specific Discounts Not Working

Thread began 2/08/2012 11:36 am by mora398588 | Last modified 2/10/2012 1:30 pm by Jason Byrnes | 577 views | 5 replies |


Specific Discounts Not Working

Some time ago, I had created member discounts based on a session variable equal to the member's userLevel. My user levels range from 1 to 3. My sql database maintains the user levels for each type of user.

As I stated earlier, I created discounts in eCart to allow for discount on our services and products based on the member's user level. Just yesterday, certain members were unable to take advantage of their discounts (i.e., user level 2 and 3). When I tested our site, only user level 1 was actually being discounted correctly.

I went back into my eCart object to review my member discounts and they appeared to be assembled correctly. Each member discount is organized the same with the exception that each member discount is based on a different user level and extends a different discount.

I was unable to resolve the issue and I need assistance to determine where my discounts may be going wrong.

I have provided a copy of my eCart object and cart.php page for your review. Thank you for your assistance.

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Jason ByrnesWebAssist

in all of the discount rules, the calculation is set to give the same discount:

Subtotal of totalPrice where Category = Webinars Plus 0

all of the discount rules use this same calculation, they are not configured to offer a different discount based on the userlevel.

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Not all the discount rules provide the same discount.

If you reference the following discount rules...Associate Member Discount, Preferred Member Discount and Standard Member Discount -

they are all configured based on a user level and there specific discount. For example, the preferred member discount is based in user level 2 with a discount of 20%. The standard member discount is based on user level 3 with a discount of 15%.

With the support of WebAssist, I created the webinar discounts to cancel the member discounts (when the member was logged in) to offer our webinars at no cost - thus cancelling the price of the webinar. This discount is also not working - that is, it is not cancelling the member discounts, but adding to it leaving a credit or negative balance.

Where am I going wrong here?

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Jason ByrnesWebAssist

I'm going to need some more information to be able to tell what may be wrong.

forst, for testing purposes, create a new page and add the eCart Display Manager to it. In the display manager, go to the second page and set it to show all columns.

then add the following code just before the closing <html> tag:

<pre><?php var_dump($_SESSION); ?></pre>

now login as one of the users that is not working correctly and add something that should be discountable to the cart, then go to the test view cart page.

send a screen shoot of this page in a zip archive and a detailed explanation of how the discounts should be displaying versus how they are displaying.

it's to know what may be wrong with the info you have provided. I'm not entirely sure how they are supposed to be working, nor am i sure how they are working, I need that information to be able to investigate.

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I wanted to follow-up and let you know that I was able to resolve the problem today. I noticed that I had created a column labeled "discountable2" for the purpose of eCart identifying the specific item in my sql database. The discounts in questions were not linked to this column (per say).

In addition, this solution has also corrected my webinar discounts as well. This closes this thread.

Thank you once again for your kindness in helping me out.

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Jason ByrnesWebAssist

ok, glad to hear it is sorted.

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