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Need to completely uninstall

Thread began 1/15/2012 8:27 am by lisabaker264492 | Last modified 1/15/2012 10:09 pm by lisabaker264492 | 822 views | 2 replies |

1/15/2012 8:27 am | #1 lisabaker264492

Need to completely uninstall

I bought your CMS product awhile ago, and found it did not suite my needs. I asked for and got a refund (thank you). However, it seems that installing it in the Extension Manager doesn't remove all of it. See my attached screenshot on this. Now, this has been there for awhile and it isn't causing any real problems, but I would like to get rid of it. I really don't want to have to trash my config folder and reinstall all my extensions. I have a lot of extensions and this takes a long time. Are there specific files I can delete to get rid of the rest of the install?

Mac OS X 10.6.8
Dreamweaver CS5

BTW - posting this was a real pain. Your image verification wasn't working in the following browers:
Chrome 16.0.912.75
Firefox 9.0.1
Safari 5.1.2

I finally got it to work in Opera.

1/15/2012 5:47 pm | #2 Ray BorduinWebAssist

I apologize for the difficulty with the CAPTCHA, it seems to happen inconsistently for some users and we haven't narrowed down a cause or solution. I'm glad you were able to find a work around.

I'm not sure how it would leave that behind, but that is stored in your Configuration/Menus/menus.xml file, so it could be removed manually. You could also try re-installing and uninstalling again, which should also remove those links.

If you upload a copy of your Configuration/Menus/menus.xml file I can update it and send you the file with those lines removed.

Did this help? Tips are appreciated...

1/15/2012 10:09 pm | #3 lisabaker264492

Thanks

I was able to remove it from the menus by editing that file. Thanks

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