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PowerGallery loads as it pleases in Safari, Chrome, Firefox, IE9 and Droid Browser

Thread began 7/01/2011 1:24 pm by jean418885 | Last modified 8/24/2011 10:20 am by Jason Byrnes | 1121 views | 4 replies |

jean418885

PowerGallery loads as it pleases in Safari, Chrome, Firefox, IE9 and Droid Browser

Hello All

I am puzzled by a loading issue with my powergallery pages.

In Firefox, the slideshow randomly appears either 1) as intended or 2) as a tiny box that shows a few of the navigation thumbnails but the main pictures are cropped out. This also happens in IE9 but it is less often.

In Safari, Chrome and also on Droid phone's web browser, I either 1) see the slideshow as intended or 2) see a long vertical line to the left side of the page (about 2 inches long), but no slideshow at all.

The puzzling part is that when clicking a second time on the menu button with a link to the problematic page, the gallery renders just fine. But this "magic fix" only happens if I click on my own menu buttons, not on the broswer's refresh button. If I click the browser's re-load button, the page shows up with the same problems as described above, but if I click on my navigation menu button, it re-load the page and renders the slideshow just fine.

Can someone please help me!! I need to make sure my powergallery pages load correctly at first attempt.

This problem is happening 100% of my tests for Mac AND PC versions of Safari, Chrome and Firefox, and on PC it happens sometimes in IE9. It is random and I believe this issue started after I upgraded my galleries to the latest version (1.2.2) because of problems with IE9. Basically, the fix worked for all IE browsers but messed up with all other browsers.

All my browsers are upgraded to their newest versions (as of July 1, 2011).

I have already tried the following fixes, but the problem did not go away:

a) Download and used only the latest powergallery, PowerGallery 1.2.2: Complete Files (12.2 Mb)
a) Upgraded the files as in Issue page: "IE 9 and Firefox 4 compatibility"
b) Upgraded the files as in Issue page: "PowerGallery galleries are not displaying correctly on certain pages of a website."

Thank you!

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Jason ByrnesWebAssist

I have created a support ticket so we can look into this issue further.

To view and edit your support ticket, please log into your support history:
supporthistory.php

If anyone else is experiencing this same issue, please append to this thread.

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jean418885

Thank you!

Looking forward to the fix.

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jcav26033

Same thing I am seeing

What I am seeing in Firefox (even on your own gallery example) is that the first image opens cropped on the right side to a narriow vertical, and then you have to go to the next image before it shows any images in a fully open window. Firefox 6, Mac OS X Snow Leopard 10.6.8, iMac 27" i5 chip

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Jason ByrnesWebAssist

have you installed the Browser Compatibility update from the known issues section of the power gallery update page?

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