close ad
Databridge V2 with MySQLi support IS Now Available!
open ad
View Menu

Technical Support Forums

Free, outstanding support from WebAssist and your colleagues


Can't Add Pictures to Long Description in PS 4.5

Thread began 5/06/2011 5:04 pm by don423073 | Last modified 5/09/2011 1:33 pm by Jason Byrnes | 936 views | 2 replies |


Can't Add Pictures to Long Description in PS 4.5

I recently upgraded to PowerStore 4.5 and I just discovered that I could not add any graphics (.png files) to the long description. The inteface appeared to have changed from the 4.0 version. If I placed a graphics file into the system clipboard, I could not paste it into the long description. It seemed to act like nothing had been placed into the clipboard. I could copy and past simple text strings, but not any .png files. There were no problems with the 4.0 release, but something seems to have changed with 4.5. Any help would be appreciated here. Thanks.

Sign in to reply to this post


Follow Up to Problem with Adding Graphics to Long Description

As an addition to the previous question, I noticed that I was able to past some mixed text and graphics from word into the long description window. The text appeared to be copied properly, but all graphics elements were replaced with their "placeholders". You could right click on these elements, and select "Image Properties", but there didn't appear to be any way to then select a graphics file from a windows directory. If I clicked on the "Browse Server" button, a window appeared with the following message:

alert("MDB2 Error: no such table\nSELECT extension, plugin FROM kfm_plugin_extensions WHERE user_id=1")

I also noticed that if I went into a long description window for a product that I had entered with the PS 4.0 version, I was able to copy a graphics image into the clipboard and paste it into the long description that I was currently trying to build.

I hope this provides some additional information. Thanks.

Sign in to reply to this post

Jason ByrnesWebAssist

The error message may be the root of the other problem.

to fix the error message, delete all tables form the database that begin with "kfm_" then restart the file manager window.

Let us know if that does not solve the other problem as well and we will look into it further with you.

Sign in to reply to this post

Build websites with a little help from your friends

Your friends over here at WebAssist! These Dreamweaver extensions will assist you in building unlimited, custom websites.

Build websites from already-built web applications

These out-of-the-box solutions provide you proven, tested applications that can be up and running now.  Build a store, a gallery, or a web-based email solution.

Want your website pre-built and hosted?

Close Windowclose

Rate your experience or provide feedback on this page

Account or customer service questions?
Please user our contact form.

Need technical support?
Please visit support to ask a question





Ease of use


security code refresh image

We do not respond to comments submitted from this page directly, but we do read and analyze any feedback and will use it to help make your experience better in the future.

Close Windowclose

We were unable to retrieve the attached file

Close Windowclose

Attach and remove files

add attachmentAdd attachment
Close Windowclose

Enter the URL you would like to link to in your post

Close Windowclose

This is how you use right click RTF editing

Enable right click RTF editing option allows you to add html markup into your tutorial such as images, bulleted lists, files and more...

-- click to close --

Uploading file...