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Mailing give "X" where the images should be

Thread began 4/26/2011 9:11 am by werecat321138 | Last modified 5/13/2011 9:52 am by Jason Byrnes | 1347 views | 7 replies |

werecat321138

Mailing give "X" where the images should be

I followed all the steps, created the mailing and then sent the test message to myself to preview and all I get are "X's where the images should be. I looked on the server and compared the file locations and everthing appears fine. The same is true for the template background. Nothing shows up at all.

When I preview the mailing from within the application everything shows fine. Where is the disconnect? I tried sending to gmail, yahoo, outlook, etc and they all show "X's where the images should be.

This is what I get when I do a view source from Outlook:

<!DOCTYPE HTML PUBLIC \"-//W3C//DTD HTML 4.01//EN\" \"http://www.w3.org/TR/html4/strict.dtd\">
<html>
<head>
<title></title>
</head>
<body>
<p>
<img alt=\"\" src=\"http://stbernardclub.org/PowerMessenger/imagesadmin/Header6_770b.jpg\" style=\"width: 770px; height: 135px;\" /></p>
<p>
<img alt=\"\" src=\"http://stbernardclub.org/PowerMessenger/imagesadmin/2011-Saint-national-catalog-ad-flier-final_WEB.jpg\" style=\"width: 593px; height: 768px;\" /></p>
<p>
&nbsp;</p>
<p>
You are receiving this email because you are a member of the SBCA.&nbsp; If you wish to be removed<br />
from these mailings, please contact the webmaster at:&nbsp; <a href=\"mailto:webmaster@saintbernardclub.org\">webmaster@saintbernardclub.org</a></p>
</body>
</html>

Thank you to anyone who can help. I wish there was more documentation. I hate the thought of paying for support for something that's probably easy to fix.

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chuck186871

your problem

Originally Said By: werecat321138
  I followed all the steps, created the mailing and then sent the test message to myself to preview and all I get are "X's where the images should be. I looked on the server and compared the file locations and everthing appears fine. The same is true for the template background. Nothing shows up at all.

When I preview the mailing from within the application everything shows fine. Where is the disconnect? I tried sending to gmail, yahoo, outlook, etc and they all show "X's where the images should be.

This is what I get when I do a view source from Outlook:

<!DOCTYPE HTML PUBLIC \"-//W3C//DTD HTML 4.01//EN\" \"http://www.w3.org/TR/html4/strict.dtd\">
<html>
<head>
<title></title>
</head>
<body>
<p>
<img alt=\"\" src=\"http://stbernardclub.org/PowerMessenger/imagesadmin/Header6_770b.jpg\" style=\"width: 770px; height: 135px;\" /></p>
<p>
<img alt=\"\" src=\"http://stbernardclub.org/PowerMessenger/imagesadmin/2011-Saint-national-catalog-ad-flier-final_WEB.jpg\" style=\"width: 593px; height: 768px;\" /></p>
<p>
&nbsp;</p>
<p>
You are receiving this email because you are a member of the SBCA.&nbsp; If you wish to be removed<br />
from these mailings, please contact the webmaster at:&nbsp; <a href=\"mailto:webmaster@saintbernardclub.org\">webmaster@saintbernardclub.org</a></p>
</body>
</html>

Thank you to anyone who can help. I wish there was more documentation. I hate the thought of paying for support for something that's probably easy to fix.  




Your problem is the backslashes. I don't have PowerMessenger so I don't know where the image data is coming from. if you are adding image information via mysql, it is likely you need to strip slashes when reading the data back.

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Ray BorduinWebAssist

This looks like it is probably a MagicQuotesGPC problem. See if you can get that setting turned off... it is a deprecated setting that really shouldn't be used any more (although we will look into this problem as a bug and try to get it resolved).

security.magicquotes.php

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Ray BorduinWebAssist

We looked into this in a connect meeting... It will occur if you have magic_quotes_gpc enabled on the server. The solution is to either turn off that setting, or account for it by an update the file:

webassist/email/waue_spamReports_1.php

update line 40 from:

$MailBody = $MailBody . $_POST['content'];

to:

$MailBody = $MailBody . (get_magic_quotes_gpc()) ? stripslashes($_POST['content']) : ($_POST['content']);

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Jade

Originally Said By: Ray Borduin
  We looked into this in a connect meeting... It will occur if you have magic_quotes_gpc enabled on the server. The solution is to either turn off that setting, or account for it by an update the file:

webassist/email/waue_spamReports_1.php

update line 40 from:

$MailBody = $MailBody . $_POST['content'];

to:

$MailBody = $MailBody . (get_magic_quotes_gpc()) ? stripslashes($_POST['content']) : ($_POST['content']);  



=============

I tried this solve (updating the waue_spamReports_1.php file) with no success. Not sure if magicquotes IS my problem, but the Email, when received, looks nothing like the templates.

Any other possible solution to get the Emails to look like the templates when sent? Thanks!

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Jason ByrnesWebAssist

I have created a support ticket so we can look into this issue further.

To view and edit your support ticket, please log into your support history:
supporthistory.php

If anyone else is experiencing this same issue, please append to this thread.

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lesMatthews

I am experiencing the same issue. The template apparently includes portions of the absolute server file path in the url for images and other links.

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Jason ByrnesWebAssist

I have created a support ticket so we can look into this issue further.

To view and edit your support ticket, please log into your support history:
supporthistory.php

If anyone else is experiencing this same issue, please append to this thread.

Sign in to reply to this post

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