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Cafe Commerce Contact

Thread began 4/15/2011 6:48 am by esms | Last modified 6/22/2011 12:28 pm by Neil Beadle | 3233 views | 7 replies |

esmsBeta Tester

Cafe Commerce Contact

Hello - I'm not sure if your Cafe Commerce has a category here - I can't see one. Is there an email contact we can use. I couldn't see one on the site?

I tried livechat but nobody answered.

Is there a limit on the file size that we can incorporate for downloaded products? I require around 500mb per downloadable item. Is this possible?

Thanks

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Neil Beadle

Hey,

Currently the upload limit is set to 100MB. This is something we have control over and can change if people require it. We'll look into increasing the limit in our next phase of updates going out in about a month.

Pre-sales assistance regarding CafeCommerce is available via our live chat or via phone. Our records don't indicate a chat being missed. If it doesn't say we are Offline, someone should be responding. If we are offline, you can leave a message and someone will reply via email.

24/7 Technical Support when using CafeCommerce is provided via DreamHost's live chat feature which you can access from the Support page of the CafeCommerce Manager.

We also have a UserVoice forum that you can use if you would like to suggest or vote for new features: cafecommerce.uservoice.com.

-Neil

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esmsBeta Tester

Originally Said By: Neil Beadle
  Hey,

Currently the upload limit is set to 100MB. This is something we have control over and can change if people require it. We'll look into increasing the limit in our next phase of updates going out in about a month.

Pre-sales assistance regarding CafeCommerce is available via our live chat or via phone. Our records don't indicate a chat being missed. If it doesn't say we are Offline, someone should be responding. If we are offline, you can leave a message and someone will reply via email.
: cafecommerce.uservoice.com.

-Neil  




Hello,

Good to hear the file size will be increased soon. Very useful for what I need.

I clicked on the relevant button 5 times before I realised that a message had popped up to say all operators were busy. Not exactly those words but something like that if I remember correctly.

I'll keep my eye on it to see when the next phase rolls out.

Thanks

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Neil Beadle

If you'd like to stay up to date on new features, you can follow CafeCommerce on Facebook or Twitter here:

Twitter: CafeCommerce
Facebook: MyCafeCommerce

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Paul

Target Page

I am using the CafeCommerce. We are going live in a few days, and the support people at DreamHost can't help me...so I'm piggy-backing on this question here.

We are hosting our own home on our servers, and are linking to the cafecommerce pages. There is a link I created on the cafecommerce tab that brings the person back to our external home page. The only problem, is that it opens the page in a new browser window. When I talked with dreamhost, they said there is nothing they can do to fix that, or allow me to change the target to: _self.

This is going to be a problem that we didn't know about originally. As you can imagine, customers will be having multiple windows open if they go back and forth.

Can you suggest a fix for this that I can use now?

Thanks

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Neil Beadle

Unfortunately, CafeCommerce does not have the ability to specify the target for links that you add to the navigation. The suggestion has been posted to the the Feature Suggestion forum here: 1912673-target-attribute-for-external-links-in-navigati and we will update the status there if this changes.

The only option that would prevent this now is to not use External links for the pages that you place in the navigation. Then, you can add your own links within the content of those pages that you could specify the target attribute for.

We are adding a lot of features to CafeCommerce at a pretty fast pace and we will consider adding this functionality to the schedule as soon as possible.

-Neil

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Paul

Neil...

I know this is a very minor problem, and we've already spent weeks building our product catalog before we found out about this problem, but frankly, I'm not willing to field phone calls and emails all day long from our customers that they are fighting with multiple browsers windows all the time.

Your suggestion about adding a page with links is sound, but then we get customers complaining about all the extra clicks (trust me, they do).

We've already started paying for the account, but are not using it yet. So how do I cancel my cafecommerce account, or put it on hold until this option is added?

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Neil Beadle

For assistance with CafeCommerce, including help with cancelling the service, use the Support Live Chat option that is available from the Support page when you are logged into your CafeCommerce Manager.

We have added this feature to the roadmap and hope to have it added within the next couple of months. If you cancel your account now, it will be available for you to reactivate when you are ready.

-Neil

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