close ad
WARNING: Do Not Install the DREAMWEAVER CC 2017 or 2018 Update »
open ad
View Menu

Technical Support Forums

Free, outstanding support from WebAssist and your colleagues

rating

Cannot Log Into Administration Screen

Thread began 4/11/2011 11:36 am by Ozdachs | Last modified 4/12/2011 1:02 pm by Ozdachs | 1451 views | 8 replies |

Ozdachs

Cannot Log Into Administration Screen

My client reported this morning that she could not log into the PowerGallery admin screen using the username/password that had been working. She is right... I cannot log in either.

The username and password worked last week, and we have not changed it. And, it had a strong password that would not be guessed.

I am not getting the error messages reported in last week's post here. I am just seeing: ERROR: Please login to access the requested page.

Is there a programming fix? How do I reset the user name and password so we can administer the gallery?

Sign in to reply to this post

Ozdachs

Could This Have Been Caused by a New global.php?

After I established the gallery and the password, the gallery was very slow (see showthread.php?t=19772 ). Jason had me upload a new global.php that he posted on the Forum.

Could that have mucked with password? What can I do?

Client is unpleasantly impatient!

Sign in to reply to this post

Jason ByrnesWebAssist

that should not have any effect on the password.


you can try resetting the password by changing it directly in the database, Your host should offer a website control panel with PHPMyAdmin to edit the database directly, the admin username and password are set in the wa_settings table.

you mention password strength, it is possible that characters like double quotes or single quotes in the password may cause the password to fail.

Sign in to reply to this post

Ozdachs

Hi, Jason.

When I change the database password in the hosting service control panel, PowerGallery can not connect to the database. I get errors that look like they're from MySQL.

So, I changed the database password back, and now I see the PowerGallery Admin logon screen. It still doesn't let me in.

The password contains no special characters, so no quotations. Just alphanumeric, including some capital letters.

So, the SQL database password is fine. PowerGallery can connect to it, apparently. But there's password to get into the Admin gallery that needs to be reset or recovered or something.

Sign in to reply to this post

Ozdachs

WA_Settings Show the Username and Password I Expect

First, I am not a database or PHP person. I bought this as a solution, but I don't know the settings.

I did find a way to dump the current values of database vairables. I looked at admin_username and admin_password. They are the text values I expected and have been using.

Sign in to reply to this post

Ozdachs

Here is a screen dump of the database values

This is what I scraped from the hosting service...

Sign in to reply to this post

Ozdachs

Updated Username and Password in Table -- No Help

I went in and edited the username and password. The problem did not go away.
And, to confirm, the system is NOT complaining about a bad username or password, it's saying:

ERROR: Please login to access the requested page. There's a big red X to the left of this message.

I don't know if this is what is returned when a bad user/password combination is returned, or if it is complaining about something else.

Sign in to reply to this post

Jason ByrnesWebAssist

I have created a support ticket so we can look into this issue further.

To view and edit your support ticket, please log into your support history:
supporthistory.php

If anyone else is experiencing this same issue, please append to this thread.

Sign in to reply to this post

Ozdachs

My Fault

Ray helped me discover that when I uploaded the global.php patch I referred to in an earlie4r post, I uploaded it to /admin_gallery and not to the right folder, /galleries.

Sign in to reply to this post

Build websites with a little help from your friends

Your friends over here at WebAssist! These Dreamweaver extensions will assist you in building unlimited, custom websites.

Build websites from already-built web applications

These out-of-the-box solutions provide you proven, tested applications that can be up and running now.  Build a store, a gallery, or a web-based email solution.

Want your website pre-built and hosted?

Close Windowclose

Rate your experience or provide feedback on this page

Account or customer service questions?
Please user our contact form.

Need technical support?
Please visit support to ask a question

Content

rating

Layout

rating

Ease of use

rating

security code refresh image

We do not respond to comments submitted from this page directly, but we do read and analyze any feedback and will use it to help make your experience better in the future.

Close Windowclose

We were unable to retrieve the attached file

Close Windowclose

Attach and remove files

add attachmentAdd attachment
Close Windowclose

Enter the URL you would like to link to in your post

Close Windowclose

This is how you use right click RTF editing

Enable right click RTF editing option allows you to add html markup into your tutorial such as images, bulleted lists, files and more...

-- click to close --

Uploading file...