close ad
Install the LAtest Updates to Work with CC 2017 and CC 2018
open ad
View Menu

Technical Support Forums

Free, outstanding support from WebAssist and your colleagues

rating

Central Solutions Library?

Thread began 3/01/2011 6:29 pm by bludonda0356993 | Last modified 3/04/2011 4:38 pm by Daryl | 1185 views | 4 replies |

bludonda0356993

Central Solutions Library?

Is there a reason we can't have a central place to find solutions to what seems to be common problems us users are experiencing?

It's very frustrating to have to dig and search through these forums to find something or anything that might be related to issues we're dealing with. Sometimes it's right there, but mostly it's buried down some discussion thread with Jason or Ray.

Example: I was having problems testing PayPal Express in the Sandbox. Failure after failure with my client looking over my shoulder asking why? I reset and redid all of my PayPal Sandbox settings according to the WebAssist instructions (several times), failing and failing again with no clue as to why. I search and search the forums here and find similar problems but no specific answers on how it was fixed or if it was fixed. And then finally, almost by accident, I find a snippet of conversation about the problem being a SHIPPING SETTING, which I go and check and suddenly the Sandbox transaction goes through! Huzzah!

But how would anyone know that is where they had to go to fix the problem? And what do they do now to continue to have success in setting up the most important parts of their PowerStore?

From reading the forums for PowerStore it's obvious there have been several users encountering the exact or similar issues and yet the instructions online don't give any hint as to what to do or how to fix problems that users might encounter through the process of setting up and using the Sandbox testing feature.

So how about it WebAssist? How about giving us a little help here? I'm thinking this would be a simple thing to do and would cut down on your email support backlog in a big way too!

Thanks!

Sign in to reply to this post

Jason ByrnesWebAssist

I like the idea, I have moved this to the wishlist forum so that will be visible as a feature request.

Sign in to reply to this post

Mike

Interaktonline (remember...) used a Knowledge Base are:
KnowledgeBase/

Sign in to reply to this post

Dave BuchholzBeta Tester

I vote for this, great idea

Sign in to reply to this post

DarylBeta Tester

Gets my vote too!

Sign in to reply to this post

Build websites with a little help from your friends

Your friends over here at WebAssist! These Dreamweaver extensions will assist you in building unlimited, custom websites.

Build websites from already-built web applications

These out-of-the-box solutions provide you proven, tested applications that can be up and running now.  Build a store, a gallery, or a web-based email solution.

Want your website pre-built and hosted?

Close Windowclose

Rate your experience or provide feedback on this page

Account or customer service questions?
Please user our contact form.

Need technical support?
Please visit support to ask a question

Content

rating

Layout

rating

Ease of use

rating

security code refresh image

We do not respond to comments submitted from this page directly, but we do read and analyze any feedback and will use it to help make your experience better in the future.

Close Windowclose

We were unable to retrieve the attached file

Close Windowclose

Attach and remove files

add attachmentAdd attachment
Close Windowclose

Enter the URL you would like to link to in your post

Close Windowclose

This is how you use right click RTF editing

Enable right click RTF editing option allows you to add html markup into your tutorial such as images, bulleted lists, files and more...

-- click to close --

Uploading file...