Install Problem

2/09/2011 12:59 pm | #1 Martin

Greetings,

Uploaded files to server, ran install files and all checked out.

Entered serial number and then went to white screen in install/3?

Now I cannot proceed any further...

Any ideas or suggestions?

Thanks,
Martin

2/09/2011 1:47 pm | #2 Jason ByrnesWebAssist

create a new blank php page with the following code in it:

php:

<?php

error_reporting(E_ALL);

ini_set('display_errors','on');

$c = curl_init();

curl_setopt($c, CURLOPT_URL, "https://www.webassist.com/");

curl_setopt($c, CURLOPT_TIMEOUT, 90);

curl_setopt($c, CURLOPT_POST, 1);

curl_setopt($c, CURLOPT_SSL_VERIFYPEER, 0);

curl_setopt($c, CURLOPT_RETURNTRANSFER, 1);

curl_setopt($c, CURLOPT_POSTFIELDS, "");

$result = curl_exec($c);



if(!curl_errno($c)){

  $info = curl_getinfo($c);

  echo 'Took ' . $info['total_time'] . ' seconds to send a request to ' . $info['url'];

} else {

  echo 'Curl error: ' . curl_error($c);

} 

?>

<!DOCTYPE html PUBLIC "-//W3C//DTD XHTML 1.0 Transitional//EN" "http://www.w3.org/TR/xhtml1/DTD/xhtml1-transitional.dtd">

<html xmlns="http://www.w3.org/1999/xhtml">

<head>

<meta http-equiv="Content-Type" content="text/html; charset=UTF-8" />

<title>Untitled Document</title>

</head>



<body>

</body>

</html>

this will test the server to make sure it can make a cURL connection to the webassist server. Post back the results of this test.

2/09/2011 5:41 pm | #5 Martin

Hi Jason,

Ok, I tried deleting all the files an re-uploading them again. With the same results.

I installed your error script on the file that initially failed and that was the install/4.php and here is the error that it produced.

Warning: file_exists() [function.file-exists]: open_basedir restriction in effect. File(/install/webassist/themes/Default/templates/install.dwt.php) is not within the allowed path(s): (/var/www/vhosts/cerecclearshot.com/httpdocs:/tmp) in /var/www/vhosts/cerecclearshot.com/httpdocs/install/webassist/themes/install_open.php on line 44

Fatal error: Call to undefined function mysql_set_charset() in /var/www/vhosts/cerecclearshot.com/httpdocs/Connections/PowerStoreConnection.php on line 10

I hope you can help with this as i need to get this site up and running.

Thanks,
Martin

2/10/2011 9:20 am | #6 Jason ByrnesWebAssist

Looks like the host has the open_basedir restriction turned on in the php.ini file.

Power Store will not work in a site with the open_basedir restriction in place. the open_basedir restriction will need to be disabled by the host.

It also looks like the version of MySQL on your site needs to be updated.

Power Store needs MySQL Version 5.2 +

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Technical Support Forums

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Install Problem

2/09/2011 12:59 pm | #1 Martin

Install Problem

2/09/2011 1:47 pm | #2 Jason ByrnesWebAssist

2/09/2011 2:24 pm | #3 Martin

2/09/2011 3:00 pm | #4 Jason ByrnesWebAssist

2/09/2011 5:41 pm | #5 Martin

2/10/2011 9:20 am | #6 Jason ByrnesWebAssist

2/10/2011 9:38 am | #7 Martin

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Technical Support Forums

Free, outstanding support from WebAssist and your colleagues

Install Problem

2/09/2011 12:59 pm | #1 Martin

Install Problem

2/09/2011 1:47 pm | #2 Jason ByrnesWebAssist

2/09/2011 2:24 pm | #3 Martin

2/09/2011 3:00 pm | #4 Jason ByrnesWebAssist

2/09/2011 5:41 pm | #5 Martin

2/10/2011 9:20 am | #6 Jason ByrnesWebAssist

2/10/2011 9:38 am | #7 Martin

Build websites with a little help from your friends

Build websites from already-built web applications

Want your website pre-built and hosted?

Everything else!

U.S. 858.201.4911 | International +1.858.201.4911

We've earned your trust.

Connect with us.

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