Cannot browse local drive for images

I installed Power CMS for a client and gave a lesson/demonstration using his laptop which runs Windows 7. I ran into a problem that appears to be specific to his laptop's configuration, and I'm wondering if anyone can help.

The problem arises when I try to upload an image. I click on the insert/edit image icon, then on the upload tab, then on the browse. When I navigate to a folder that contains image files (such as jpg or jpeg), the screen folder appears to be empty and there is a message "No files match your criteria" (it is set for all files).

But there are image files in the folders, and they are easily findable and rendered by Windows Explorer outside of the Power CMS interface.

Has anyone heard of this sort of thing, or does anyone have an idea what might be interfering?

More info on the laptop: it is configured by his company (his day job) and normally uses a server for its internet connection. At work it is governed by Citrix (?) security. I'm thinking that there might be some security software that is prohibiting the browse from seeing the images.

Is this feasible?

Any help would be appreciated.

By the way, I can upload PDFs from his laptop without a problem.

Thanks....Duane

I have not run into that problem before.

Are there other browsers on the laptop that can be used? It could a browser setting.
If that doesnt work, it could be some security software that is enabled on the laptop

Hi, Jason.

Thanks for the quick reply. I hadn't thought of other browsers. I ask him to give that a try, and let you know.

... Duane

Just a follow-up on this.

He had no other browsers to try. However, he found that when he added new photos to the folders in question, he was able to browse to them and upload. It is just the photos he already had in the folder that weren't visible in "browse".

He's okay with that, so I am too.

Thanks for your help.

... Duane