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Can't connect to mySQL database

Thread began 10/15/2010 2:21 pm by connie386947 | Last modified 10/15/2010 3:40 pm by Jason Byrnes | 688 views | 3 replies |


Can't connect to mySQL database

I successfully uploaded the PowerStore files to my server and began the Installation wizard at cart/

The first step has tripped me up. I have input the host server/database name/username/password, but it highlights the host/username/password in red and tells me to verify them. I am clearly using the wrong something, but what?

Here are the steps and actions I took, along the usernames and passwords.

The domain is "" and when asked for the host/server, that is usually what I input. However, as a webdesigner, I have a hosting package that allows me to create multiple websites. The actual host server is

The ip is:
I don't think this applies to my problem, but my access to MY HOSTING account WHM administration is <deleted> and the root access pass is <deleted>


FOR THIS PARTICULAR WEBSITE where I am trying to install PowerStore
I achieve access to mySQL through
pass: <deleted>

This morning in the <deleted> Admin I created a new database called "cart"

mySQL Admin shows that database's full name to be:


I assigned an existing user to have access to that cart
The user for that mySQL database is "rainev" and the full name is shown as:


The password is: <deleted>

When running the PowerStore Installation Wizard, here are the settings I provided:

Server/Host Provider:

Database name: raindrop_cart
(i also tried it just "cart" without the raindrop_ - unsuccessful, obviously)

Username: <deleted>
(I tried this with and without the raindrop_ -- and I also tried it with just the raindrop)

Password: <deleted>

Have I provided you with enough information to identify what I'm doing wrong? Any advice you can give will be greatly appreciated.


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Jason ByrnesWebAssist

My Guess is that the MYSQL Servername is not correct.Try entering Localhost for the mysql server address.

If this does not work How is your hosting provider? they should be able to tell the correct MySQL Server name to enter

Note: I deleted all of the usernames and passwords from your post, this is a public forum. You may want to change the username and passwords with the host.

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Thank you, Jason, now...

Thanks for deleting those user/passwords. Wasn't even thinking about the open forum. (desperation can truly make you stupid!)

Anyway, I tried localhost as you suggested and got a different error message, which I consider to be serious progress!

ERROR: Your MySQL user (name_removed) needs the CREATE VIEW privilege. Please update the user permissions and try this step again.

I have a ticket in with my hosting provider to help me with this.

Thanks again for your assistance!


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Jason ByrnesWebAssist

If you're host cant help you add the Create View privilege to the MySQL user, there are updated files in the PowerStore download center that will fix the issue. Look in the Known Issues section.

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