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Can't connect to mySQL database

Thread began 10/15/2010 2:21 pm by connie386947 | Last modified 10/15/2010 3:40 pm by connie386947 | 694 views | 3 replies


Can't connect to mySQL database

I successfully uploaded the PowerStore files to my server and began the Installation wizard at cart/

The first step has tripped me up. I have input the host server/database name/username/password, but it highlights the host/username/password in red and tells me to verify them. I am clearly using the wrong something, but what?

Here are the steps and actions I took, along the usernames and passwords.

The domain is "" and when asked for the host/server, that is usually what I input. However, as a webdesigner, I have a hosting package that allows me to create multiple websites. The actual host server is

The ip is:
I don't think this applies to my problem, but my access to MY HOSTING account WHM administration is <deleted> and the root access pass is <deleted>


FOR THIS PARTICULAR WEBSITE where I am trying to install PowerStore
I achieve access to mySQL through
pass: <deleted>

This morning in the <deleted> Admin I created a new database called "cart"

mySQL Admin shows that database's full name to be:


I assigned an existing user to have access to that cart
The user for that mySQL database is "rainev" and the full name is shown as:


The password is: <deleted>

When running the PowerStore Installation Wizard, here are the settings I provided:

Server/Host Provider:

Database name: raindrop_cart
(i also tried it just "cart" without the raindrop_ - unsuccessful, obviously)

Username: <deleted>
(I tried this with and without the raindrop_ -- and I also tried it with just the raindrop)

Password: <deleted>

Have I provided you with enough information to identify what I'm doing wrong? Any advice you can give will be greatly appreciated.


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