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Unable to begin install wizard

Thread began 10/06/2010 2:01 pm by Trey | Last modified 10/07/2010 10:52 am by Jason Byrnes | 717 views | 1 replies |


Unable to begin install wizard

I transferred the PowerStore 4 files to the server, but I get error messages when I try to start to the installation wizard by going to the index.php page. Firefox displays the following: "Firefox has detected that the server is redirecting the request for this address in a way that will never complete." Chrome displays this:

"This webpage has a redirect loop.

The webpage has resulted in too many redirects. Clearing your cookies for this site or allowing third-party cookies may fix the problem. If not, it is possibly a server configuration issue and not a problem with your computer."

I had PowerStore 3 installed on this server, and it worked. I just tried installing a fresh copy of PowerStore 4 after moving the old PowerStore files and folders into an "archive" folder, but I'm still getting this message.

What could be going on here?

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Jason ByrnesWebAssist

make sure that all of the power store 3 files where removed, including the connection folder, before uploading the poser store 4 files.

it sounds like there is a mix of power store3 files and 4 files, maybe a powerstore 4 file did not over write the power store 3 files.

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