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email message not showing html

Thread began 6/12/2009 9:46 am by JBWebWorks | Last modified 11/04/2009 2:47 pm by Ray Borduin | 7858 views | 22 replies |

JBWebWorks

email message not showing html

Using UE 3.0.6 and captcha
have several contact pages set up and all have worked until this one.
when the email is delivered, it does not show as html but like this

Content-Type: multipart/alternative; boundary="WAMULTIBREAKWA"
From: Jim Balthrop <jamesbal@xxx.net>
Reply-To: jamesbal@xxx.net
X-Sender: Jim Balthrop <jamesbal@xxx.net>
X-Priority: 3
Date: Fri, 12 Jun 2009 08:28:39 -0500 (CDT)
Message-ID: <ba952731f97fb058035aa399b1cb3d5c@simplydelishcookies.com>
Organization: Simply Delish Cookies



--WAMULTIBREAKWA
Content-Type: text/plain
Content-Transfer-Encoding: 8bit

Contact Message from web site

Name: Jim Balthrop
Phone: 850-341-9353
Email: jamesbal@xxx.net

Message:
Test of the contact page email form security
--WAMULTIBREAKWA
Content-Type: text/html

<html><head><style type="text/css">
#message {
font-family:Verdana, Geneva, sans-serif;
font-size:12px;
padding:10px;
background-color:#a7cc31;
border:solid medium #b5a187;
width:450px;
</style></head><body>Contact Message from web site<br />
<br />


<div id="message">Name: Jim Balthrop<br />

Phone: 850-341-9353<br />

Email: jamesbal@xxx.net<br />
<br />


Message:<br />

Test of the contact page email form security
</div></body></html>
--WAMULTIBREAKWA--

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Ray BorduinWebAssist

Very odd. It looks correct to me. Looks like it should be displaying.

Can you forward a copy of the email maybe we can spot something.

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JBWebWorks

forward to what address?

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Ray BorduinWebAssist

ray@webassist.com will work. Did you make any changes to the page? If not it seems it would be a configuration error on the server or problem reading the email.

Are you using the same email client to view the email and sending to the same email address?

What ISP are you using for hosting? What email object?

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JBWebWorks

Thanks Ray,

i did make changes to the page
i had it set up previously with a previous version of UE
I added the captcha to the page and in UE changed the body to the html page available with UE 3
When i did that i got a bunch of javascript error messages
Then i cleared all of the code from the page and was still getting javascript errors so i closed DW and reopened. The javascript errors went away.
i also deleted the wincache.dat file and reopened DW.
I am going to rebuild the page from scratch and see if that works.
If not, i will forward the email and let you know what happens.

thanks again

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JBWebWorks

Ray

i don't know if you can point me in the right direction but i think the problem is in my remote server setup for this domain; any suggestions will be appreciated.
i used the same page and changed the smtp server to my local server and it worked just as it is supposed to.
changed the smtp server to the remote server and the email goes through but the format is like before---

Content-Type: multipart/alternative; boundary="WAMULTIBREAKWA"
From: Ellyn home now <ellyn2@cox.net>
Reply-To: ellyn2@cox.net
X-Sender: Ellyn home now <ellyn2@cox.net>
X-Priority: 3
Date: Fri, 12 Jun 2009 15:33:16 -0500 (CDT)
Message-ID: <ba952731f97fb058035aa399b1cb3d5c@simplydelishcookies.com>
Organization: Simply Delish Cookies



--WAMULTIBREAKWA
Content-Type: text/plain
Content-Transfer-Encoding: 8bit

Contact Message from web site

Name: Ellyn home now
Email: ellyn2@cox.net
Phone: 850-341-9353

Message:
glad to see her home!!!
--WAMULTIBREAKWA
Content-Type: text/html

<html><head>
<style type="text/css">
#messy {
background-color:#a7cc31;
border:solid medium #a34b1b;
padding:10px;
width:60%;
}
</style></head><body>Contact Message from web site <br />
<br />


<div id="messy">Name: Ellyn home now<br />

Email: ellyn2@cox.net<br />

Phone: 850-341-9353<br />
<br />


Message: <br />

glad to see her home!!!</div></body></html>
--WAMULTIBREAKWA--

i looked at the <?php phpinfo(); ?> for the remote server but wasn't sure where to look for problems.

thanks
jim balthrop

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Ray BorduinWebAssist

Are you viewing the page hosted on the remote server when sending an email from that server? or are you still on localhost?

Is this pear? You might want to try pear it may be better designed for remote email servers.

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JBWebWorks

Ray

i am not sure but i seem to have a created problem with my configuration in DW?
i just opened the page with the universal email and looked at the body and configured the html file. clicked ok. closed both pages.
went to another domain in DW and clicked on a html file that has nothing to do with the previous domain or page that has the UE. when i clicked on the new html file, DW opened the UE wizard from the previous page?

i recently upgraded UE from 3.0.5 to version 3.0.6 and in the domain that i am having a problem with UE, i tried to open eCart4 checkout wizard and got a blank.
i then deleted the wincache.dat file and was able to open checkout wizard and finish the checkout process on the domain.
after that, i was adding captcha to the contact-us.php and updating UE on that page and then is when i started testing the email and it never has shown the html message page as it should?

i am baffled.
in UE wizard on the object properties page is where i had changed the smtp server to my local smtp server and tested the email on the local server and it sent the html message page properly.
it has not worked on the remote server. the email sends but the message shows the html code as mentioned previously.
my isp is startlogic and i have a vps server with 20 plus domains. I have used this process with UE and captcha on several other domains and they all work properly. The problem is with this domain only?

the ERROR i get is

'While executing inspect selection in WAUE INSP.html, a Javascript error occured'

thanks for your help

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JBWebWorks

It must be a bug in the UE version 3.0.6
I had 3 domains using the same contact page with UE version 3.0.5 and worked great.
I just upgraded to version 3.0.6 and then started having the problem.

I just added a to address on one of the pages that worked and now it has the same problem?
How can i revert back to UE version 3.0.5???

thanks
jim balthrop

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Ray BorduinWebAssist

Please post a support incident. It appears you are running into some sort of bug and if you can help them reproduce it they can look into finding the correct solution for you.

In terms of the email body being displayed as plain text instead of html, that seems really odd. I think we would need to debug it, but it may be hard to reproduce if it doesn't happen on our servers.

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