close ad
WARNING: Do Not Install the DREAMWEAVER CC 2017 or 2018 Update »
open ad
View Menu

Technical Support Forums

Free, outstanding support from WebAssist and your colleagues

rating

Universal Email not working

Thread began 7/20/2010 11:02 am by kens.obrien410439 | Last modified 8/27/2010 10:58 am by Jason Byrnes | 1123 views | 12 replies |

kens.obrien410439

Universal Email not working

Hi. I am using Dreaweaver CS5, the latest version of ecart and universal email.

I already had created all my cart/checkout pages with the checkout wizard before.

I added universal email to my confirm.php page, but it's not sending the email.

I really thought this would be straightforward, can you please help.

I am also using Worldpay remotely.

Thanks for your help.

Attached Files
files.zip
Sign in to reply to this post

Jason ByrnesWebAssist

when using a remote checkout method, you cannot send the email from the confirm page when the confirm page posts, the email must be sent from the checkout success page instead.

This is because the form on the confirm page is set to post directly to the remote payment gateway server.


You will need to add a set session value server behavior to the confirm page. Set the trigger to any form post, the name to "EmailAddress". For the value, click the lightning bolt, and select the Email address form element.

now add the universal email behavior to the checkout success page, use the EmailAddress session variable for the from address and set the trigger to before page load.

Sign in to reply to this post

kens.obrien410439

Hi Jason,

I'm not great at the technical side of things. Could you spell out exactly what I need to do here:

"You will need to add a set session value server behavior to the confirm page. "

Sorry, I'm brutal at this!

Sign in to reply to this post

Jason ByrnesWebAssist

Set the email address session:
1) open the confirm page.

2) go to window -> Server Behaviors

3) Click the plus button in the server behaviors panel and select eCart -> General -> Set Session Value.

4) Set the trigger to any form post

5) Set the name to "EmailAddress" without the quotes.

6) Click the lightning bolt next to Value and select the email address form element.

7) Add Universal Email to the checkout success page, use the EmailAddress session variable for the to address.

Sign in to reply to this post

kens.obrien410439

Thanks Jason I'll try that in the morning

Sign in to reply to this post

kens.obrien410439

Hi jason,

It's still not working for me. Basically, I want it to send the cofirmation email to my address: kens.obrien@gmail.com, and to give the order and shipping details.

You see because I am being re-directed to Worldpay after the confirm page, I don't think it's loadling the checkout_success page.

I could give you FTP access if you wouldn't mind taking a look.

Sign in to reply to this post

Jason ByrnesWebAssist

after the transaction completes through world pay, you should be directed to the checkout success page, are you saying you are never directed to the success page from worldpay? Or are you not testing all the way through?

When you add universal email to the success page, you need to use the before page load trigger.

Sign in to reply to this post

J7HNW

I have the same problem

I have exactly the same problem - UEM4 not sending confirmation e mail

I am also not going to the Success page after the checkout completes

Please see my thread - this appears to be an issue

showthread.php?t=14788

Sign in to reply to this post

Jason ByrnesWebAssist

Looks like dani has started a support ticket for you to look into the problem further.

Please log into your support history to update the support ticket.

Sign in to reply to this post

kens.obrien410439

This post has been deleted.

loading

Build websites with a little help from your friends

Your friends over here at WebAssist! These Dreamweaver extensions will assist you in building unlimited, custom websites.

Build websites from already-built web applications

These out-of-the-box solutions provide you proven, tested applications that can be up and running now.  Build a store, a gallery, or a web-based email solution.

Want your website pre-built and hosted?

Close Windowclose

Rate your experience or provide feedback on this page

Account or customer service questions?
Please user our contact form.

Need technical support?
Please visit support to ask a question

Content

rating

Layout

rating

Ease of use

rating

security code refresh image

We do not respond to comments submitted from this page directly, but we do read and analyze any feedback and will use it to help make your experience better in the future.

Close Windowclose

We were unable to retrieve the attached file

Close Windowclose

Attach and remove files

add attachmentAdd attachment
Close Windowclose

Enter the URL you would like to link to in your post

Close Windowclose

This is how you use right click RTF editing

Enable right click RTF editing option allows you to add html markup into your tutorial such as images, bulleted lists, files and more...

-- click to close --

Uploading file...