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PowerStore 3 Installation Wizard Issue

Thread began 7/14/2010 6:43 pm by doug278506 | Last modified 7/17/2010 7:10 pm by neilo | 861 views | 6 replies |

doug278506

PowerStore 3 Installation Wizard Issue

I have set up my server with IIS, PHP and all the requisite software so that I pass STEP1 in the process. When I get to STEP2, which is the database information, I enter in the server/host name, database, username and password. When I click "Go To Next Step", I get an http 500 error. This happens regardless of which browser I use. (Chrome, Firefox, IE). Any help is much appreciated.

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Jimmy Wu

The 500 error is a generic error that your server sends back. You would have to check the server error logs to determine the cause of the error and what the resolution might be.

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doug278506

I checked all the files in the following directory (C:\WINDOWS\system32\LogFiles\HTTPERR)and found nothing pertaining to that error or even during the same time period. Is there somewhere else I should be looking?

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doug278506

Also, I just cleared the checkbox in my browser settings for "show friendly error messages" and now rather than showing the http 500 error message, I just get a blank white page.

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doug278506

I just found another thread regarding this issue:
showthread.php?t=11952

In that thread you requested that the person reporting the issue put the following code at line 1 of the page that was showing up blank (/install/2.php). I have done so, and am having the same result that user had. The page is STILL BLANK.

<?php
error_reporting(E_ALL);
ini_set('display_errors','on');
?>

I really need some help getting this up and going. If anyone has seen this problem before, any insight is appreciated.

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doug278506

I think I have found the problem. My password for the MySQL database included a '$' character. Somewhere in the installation PHP files it was interpreting all the characters that came after the '$' character as an undefined variable. I've gotten past the point I was at before (on step 4 now) so we'll see how it goes. I just wanted to post this for the benefit of any others who might have experienced the same issue.

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neilo

Cheers Doug - thanks for thinking to post your solution.

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