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worldpay problem

Thread began 7/05/2010 9:43 am by kens.obrien410439 | Last modified 7/06/2010 2:26 pm by Eric Mittman | 1468 views | 1 replies |


worldpay problem

Hi, I installed ecart today, and have the cart and shop working fine. But, when I have gone through checkout, and click checkout on the confirm.php page, I am getting the following error from worldpay:

Sorry, there was an error in processing this transaction:
The information sent from the merchant's site is invalid or incomplete. Please send the following information to the merchant:

The transaction cannot be processed due to one or more of the following:

* the installation ID field is blank or contains invalid characters
* a different submission protocol is required. For instance, a more secure submission may be required
* the installation number is invalid

Server information 05/Jul/2010 16:30:37 Server ID mg4imsps4p (WPReq-1670203)

ps- I am not a code-monkey, but a photoshop head!

Please help.

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Eric Mittman

I have opened a ticket for you on this issue so that we can look into it further and exchange some details in private. To update the ticket or check it's status login and visit your support history.


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