close ad
WARNING: Do Not Install the DREAMWEAVER CC 2017 or 2018 Update »
open ad
View Menu

Technical Support Forums

Free, outstanding support from WebAssist and your colleagues

rating

Lost password not being sent

Thread began 6/26/2010 4:59 am by nick354316 | Last modified 7/06/2010 9:37 am by nick354316 | 1470 views | 10 replies |

nick354316

Lost password not being sent

I set up the user registration information using the SecurityAssist wizard. Everything works with the exception of the lost password.

You enter your email address on the users_EmailPW.php page, hit the send button, there is apparent success, and you get redirected to the login page as you should. The problem is that the email doesn't arrive.

The email for a lost password is being sent from the same address that the contact form email is sent from and the emails from the contact form are being sent and received, so I don't think it has anything to do with the email address.

Any ideas?

Dreamweaver CS3
Universal Email 4 (if you need to know)

Sign in to reply to this post

Jason ByrnesWebAssist

Send a copy of the page and the webassist folder so I can examine the code please.

Sign in to reply to this post

nick354316

Lost password not being sent

Hi Jason - Attached is the forgot password page and the login and out pages, and the webassist folder. Thank you for your help with this.

Attached Files
webassist.zip
Sign in to reply to this post

Jason ByrnesWebAssist

In the email password behavior, try removing the From Address name, some servers do not like having the from name passed.

Sign in to reply to this post

nick354316

Lost password not being sent

Hi Jason - Thanks for your help on this. After deleting the address in the behavior, when I clicked finish, I got the message 'Please enter an email adress to use as the From address for the email.' It will not let me close the behavior editor without having an address in that field.

Any other ideas? If it will help, the zip file with the files enclosed is still in my previous post.

Thanks again.

Sign in to reply to this post

Jason ByrnesWebAssist

there are two settings, The From Address and the From Display name. leave the Address in place, but leave the from display name blank.

Sign in to reply to this post

nick354316

Lost password not being sent

Hi Jason - I left the from display name blank. Same results - you are redirected to the login page (correct), but no email is received.

???

Sign in to reply to this post

Jason ByrnesWebAssist

is the from address:
"fromAddress" => "sales@franksproduce.net",

you are using a valid address for you domain?

Blue host is very strict that the from address must be a valid from address fro your domain.

also, try changing this ine:
$WA_MailObject = WA_SecurityAssist_Definition("box688.bluehost.com","465","","","","");

to:
$WA_MailObject = WA_SecurityAssist_Definition("","","","","","");

to force the script to use the smtp server and port from the php.ini.

Are you testing this locally?

the blue host smtp servers will not allow connections from outside servers.

Sign in to reply to this post

nick354316

Lost password not being sent

Hi Jason - I change the line of code, uploaded the file, and the same results - no email is received.

The email address is a valid one. It is the same one that I have used throughout the site (contact form, confirm, mailto, etc.) without a problem.

And I developed the site locally, but the site is live for testing now. And the address still works for the other items listed above but not for this, so this is the only item associated with the email address that isn't working.

Sign in to reply to this post

Jason ByrnesWebAssist

If the email is not being received, there are two possibilities:

1) The email being trapped in a spam filter.
2) The SMTP Server is refusing to relay the email. Check with the host to look into the SMTP server error logs to determine why the email is not being relayed by the SMTP server.

Sign in to reply to this post
loading

Build websites with a little help from your friends

Your friends over here at WebAssist! These Dreamweaver extensions will assist you in building unlimited, custom websites.

Build websites from already-built web applications

These out-of-the-box solutions provide you proven, tested applications that can be up and running now.  Build a store, a gallery, or a web-based email solution.

Want your website pre-built and hosted?

Close Windowclose

Rate your experience or provide feedback on this page

Account or customer service questions?
Please user our contact form.

Need technical support?
Please visit support to ask a question

Content

rating

Layout

rating

Ease of use

rating

security code refresh image

We do not respond to comments submitted from this page directly, but we do read and analyze any feedback and will use it to help make your experience better in the future.

Close Windowclose

We were unable to retrieve the attached file

Close Windowclose

Attach and remove files

add attachmentAdd attachment
Close Windowclose

Enter the URL you would like to link to in your post

Close Windowclose

This is how you use right click RTF editing

Enable right click RTF editing option allows you to add html markup into your tutorial such as images, bulleted lists, files and more...

-- click to close --

Uploading file...