Lost password not being sent

I set up the user registration information using the SecurityAssist wizard. Everything works with the exception of the lost password.

You enter your email address on the users_EmailPW.php page, hit the send button, there is apparent success, and you get redirected to the login page as you should. The problem is that the email doesn't arrive.

The email for a lost password is being sent from the same address that the contact form email is sent from and the emails from the contact form are being sent and received, so I don't think it has anything to do with the email address.

Any ideas?

Dreamweaver CS3
Universal Email 4 (if you need to know)

Send a copy of the page and the webassist folder so I can examine the code please.

Hi Jason - Attached is the forgot password page and the login and out pages, and the webassist folder. Thank you for your help with this.

In the email password behavior, try removing the From Address name, some servers do not like having the from name passed.

Hi Jason - Thanks for your help on this. After deleting the address in the behavior, when I clicked finish, I got the message 'Please enter an email adress to use as the From address for the email.' It will not let me close the behavior editor without having an address in that field.

Any other ideas? If it will help, the zip file with the files enclosed is still in my previous post.

Thanks again.

there are two settings, The From Address and the From Display name. leave the Address in place, but leave the from display name blank.

Hi Jason - I left the from display name blank. Same results - you are redirected to the login page (correct), but no email is received.

???

is the from address:
"fromAddress" => "sales@franksproduce.net",

you are using a valid address for you domain?

Blue host is very strict that the from address must be a valid from address fro your domain.

also, try changing this ine:
$WA_MailObject = WA_SecurityAssist_Definition("box688.bluehost.com","465","","","","");

to:
$WA_MailObject = WA_SecurityAssist_Definition("","","","","","");

to force the script to use the smtp server and port from the php.ini.

Are you testing this locally?

the blue host smtp servers will not allow connections from outside servers.

Hi Jason - I change the line of code, uploaded the file, and the same results - no email is received.

The email address is a valid one. It is the same one that I have used throughout the site (contact form, confirm, mailto, etc.) without a problem.

And I developed the site locally, but the site is live for testing now. And the address still works for the other items listed above but not for this, so this is the only item associated with the email address that isn't working.

If the email is not being received, there are two possibilities:

1) The email being trapped in a spam filter.
2) The SMTP Server is refusing to relay the email. Check with the host to look into the SMTP server error logs to determine why the email is not being relayed by the SMTP server.