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Site definition causes error in some WebAssist products

Thread began 5/29/2010 6:11 am by esms | Last modified 10/18/2010 5:24 am by gtltaa413199 | 5692 views | 15 replies |

5/29/2010 6:11 am | #1 esmsBeta Tester

Site definition causes error in some WebAssist products

Hello,

Bought 'Site Sculptor' this morning but it won't run. I had a similar problem last week with another WA program. This was resolved by WA providing some new js code (I think).

Can this be done again please for SS?

Please see screenshots for errors.

Thanks

6/01/2010 10:00 am | #2 Jimmy Wu

I am opening a backend ticket to take a look at this issue with you. We have been unable to reproduce this bug. To check your backend ticket, log in to your account at www.webassist.com and check your support history.

6/01/2010 10:01 am | #3 esmsBeta Tester

Thanks - I'll check now.

6/01/2010 12:42 pm | #4 Jimmy Wu

We were able to determine the issue having to do with a site being defined in CS4 and the same site then being defined in CS5.

A workaround is to add a testing server to the site definition. This will update the site variables to be stored in the way CS5 is looking for them.

7/26/2010 12:32 pm | #5 toms016390756

Thanks Jimmy!

8/01/2010 11:43 am | #6 pictorys391664

I have the same problem with site sculptor and menu write on CS5 which I downloaded July 31,2010.
Both extension do not load and cause run time error, please help.

8/02/2010 7:38 am | #7 Jason ByrnesWebAssist

you also posted this issue in another thread:
showthread.php?t=14296

see my reply there.

8/02/2010 7:12 pm | #8 pictorys391664

Yeh, same problem as menu writer, the extension doesn't load.
Here's the screen shot

8/03/2010 8:35 am | #9 Jason ByrnesWebAssist

I have created a support ticket so we can look into this issue further.

To view and edit your support ticket, please log into your support history:
login.php

8/10/2010 8:53 am | #10 mtdunham75

I'm having the exact same problem. What's the fix?

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