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UE 4 not opening in eCart5 checkpout wizard

Thread began 5/21/2010 1:01 pm by dave403891 | Last modified 12/02/2010 6:07 pm by Dani Chankhour | 4437 views | 20 replies |

5/21/2010 1:01 pm | #1 dave403891

UE4 not opening in eCart5 checkout wizard

I have UE4 installed and have used it on other forms, but it doesn't open after database settings in checkout wizard. I go straight to page designs. Any ideas? What am I missing?

5/23/2010 6:31 pm | #2 Jimmy Wu

This may be an issue with either the version of Universal Email/eCart that you have installed or the order that you have installed them in. Try uninstalling both extensions and installing again. Also check that you have the latest version from the download center.

5/24/2010 6:05 am | #3 dave403891

Jimmy,

Thanks. I'll check to make sure I have the latest versions, and then I'll install UE before installing eCarte5. I'll let you know what happens.

5/24/2010 9:48 am | #4 dave403891

Jimmy,

Reinstalled UE4 followed by eCarte 5.0.1. Trashed all previous checkout pages and started over. Email still not open. What next?

5/24/2010 3:02 pm | #5 sunshine64231

UE not opening after data loaded in ecart

I purchased the suite a few days ago and have the latest extensions of ecart, data assist and universal email and have the same problem. UE does not open in ecart when it is supposed to. Looking forward to a work around or solution.

5/24/2010 3:56 pm | #6 Jimmy Wu

This is the step that is getting stepped over, is that correct? Also, what settings did you change from the default?

What version of eCart do you have installed? Also, what operating system and version of Dreamweaver do you have?

5/24/2010 5:47 pm | #7 sunshine64231

UE not starting in Ecart after data loaded

Yes, that is the step that is being skipped over. I do not get that screen in ecart. I purchased your sutie Friday so I have the latest editions of all the extensions. Looking forward for a fix.

5/24/2010 6:47 pm | #8 dave403891

Jimmy,

I have the latest as well and am using CS4. I'm going to upload my site in the next few days and we'll see what that does. But the issue still is that SSunshine and I are having the same problem.

Thanks for your help.

5/25/2010 10:26 am | #9 Jimmy Wu

What Payment gateway and settings are you using? If you're using a remote checkout, the email receipt is sent by the remote checkout and you will not get the settings to edit the email receipt. That step will only show up if you're using a local checkout payment gateway.

5/25/2010 10:54 am | #10 dave403891

Jimmy,

Indeed, I'm using authorize.net and remote processing. That explains that. As usual, you are most helpful. thanks

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