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Activation Enhancements

Thread began 2/22/2010 12:14 pm by codamedia | Last modified 2/28/2010 12:51 am by Miguel | 913 views | 4 replies |

codamedia

Activation Enhancements

A problem was presented at this thread below, and is something I had to overcome a while back so I know it could be an issue for many, whether they know it or not.
showthread.php?t=10362

PROBLEM:
With activations, you are allowed two systems. Presumably, 1 desktop and 1 laptop. But a laptop usually has two MAC addresses. One wireless, and one ethernet. Therefore, if you activate products on your laptop while connected by Ethernet, you will exceed your maximum activations if you try to use WebAsssit while connected to Wireless and vice versa (assuming you are using an activation on a desktop elsewhere).

This should be addressed as it can be a big problem. The problem is compounded with the fact that Web Assist uses dozens of serial numbers - depending on how may products you own. Resetting and reactivating can take up to a half hour to accomplish.

A few suggestions to consider:

1: Silently increase your activation limit to 3. You don't even have to tell anyone you did that. It will just work in situations like this, although Laptop users would have to register a 2nd time when changing connections. At least it would not stop them.

You can still license it as "1 desktop and 1 laptop". Will some people install it on three machines? Yes - some will, but they will be going against your license agreement, just like those that "may" already install on two machines used by two different people at the office rather than "1 desktop and 1 laptop".

2: Fix your activation scheme to use a machine code of sorts rather than the MAC address. In this case, both Wireless and Ethernet would still have the same "machine code" since they are in the same machine.

3: Provide a single Serial number so resetting is a lot faster! Especially those of us with the subscription service in which every one of us has all the products.

I recognize that the 2nd and 3rd suggestion will require a lot of work. But the first wouldn't :) Please give it some consideration.

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Ray BorduinWebAssist

We are working on number 3, but as you suggest it will take a while for us to accomplish.

Number 2 is difficult since there is not a reliable "machine code" that is available on macs and pcs that we could use without making the activation easy to bypass.

I'll forward the suggestion of number 1 to our president and head of sales for their consideration. Thank you for your thoughtful suggestions.

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Miguel

that number 3 is a have to one, and more when you change pc every 3 to 4 months, i love getting the latest hardware out and each time i get a new hard drive or change the hole pc i have to go threw the activation of all the products of the super suit having just 1 serial for super suite is a must to please :)

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Ray BorduinWebAssist

I wish I had your problems... a new pc every 3 to 4 months...

Hard to feel too sorry for you ;)

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Miguel

Originally Said By: Ray Borduin
  I wish I had your problems... a new pc every 3 to 4 months...

Hard to feel too sorry for you ;)  



o thats cause my brother in law, is a pc component distributer so i get them at a much lower price than in any store, cause he sells them in quantity to almost every store in my city, btu with me he makes the execption to sell just one instead of having to buy a minimum of 100 parts of the same type :D

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