Is anybody there?
When it takes you 8 to 10 or more hours to respond, to what should be a simple answer, you really slow up production.
I haven't had one wizard work without hours and hours of troubleshooting. I don't think you can in good faith call them wizards. These programs need hours of troubleshooting and hours of reading your guides.
What's up. Need answers. Your documentation does NOT have answers.