close ad
 
Important WebAssist Announcement
open ad
View Menu

Technical Support Forums

Free, outstanding support from WebAssist and your colleagues

Another WA disaster purchase!

Thread began 3/05/2010 1:57 am by web_assist_mail157665 | Last modified 3/22/2010 9:04 am by web_assist_mail157665 | 4870 views | 27 replies

Andrew Read

Ray,

Use your administrator tools and look at my posts, there are lots, and my Runtime Error! support ticket, you will see the issues that I have been having.

I have mentioned many times that you sell a Suite of products, but the Suite is only a bunch of seperate items that do not always play well together, nor is there any documentation as to how you should use these in order to make them play well with each other.

I have also mentioned that some products (DataAssist for example - a KEY product) don't actually work out of the box.

I have also mentioned time and time again that your internal processes for documenting errors with products and getting that info out to the customers that purchased them is severly lacking. There are many outstanding "KNOWN ISSUES" that are not documented under the "Known Issues" heading in the download section - nor are they stickied in the forums.

The fact that these are not documented wastes my time, which is exactly the opposite of what these products are supposed to do. If my time wasn't being wasted, I wouldn't need to rant.

I am merely warning any former ADDT users from thinking that they will be able to use WebAssist products to replace what they had before - something that I am starting to wish somebody else had done previously.

Build websites with a little help from your friends

Your friends over here at WebAssist! These Dreamweaver extensions will assist you in building unlimited, custom websites.

Build websites from already-built web applications

These out-of-the-box solutions provide you proven, tested applications that can be up and running now.  Build a store, a gallery, or a web-based email solution.

Want your website pre-built and hosted?

Close Windowclose

Rate your experience or provide feedback on this page

Account or customer service questions?
Please user our contact form.

Need technical support?
Please visit support to ask a question

Content

rating

Layout

rating

Ease of use

rating

security code refresh image

We do not respond to comments submitted from this page directly, but we do read and analyze any feedback and will use it to help make your experience better in the future.

Close Windowclose

We were unable to retrieve the attached file

Close Windowclose

Attach and remove files

add attachmentAdd attachment
Close Windowclose

Enter the URL you would like to link to in your post

Close Windowclose

This is how you use right click RTF editing

Enable right click RTF editing option allows you to add html markup into your tutorial such as images, bulleted lists, files and more...

-- click to close --

Uploading file...