Since you are using a remote database I may be able to reproduce the problem without needing to call.
Please post your FTP information and I'll run through the wizard with your database and the settings I can glean from your pages and see if I have a similar result. If I run into the same problems I can probably fix them and get you an update without needing to spend your time on the phone.
If I can't reproduce it from here I'll have to do screen sharing to reproduce the problem from your machine directly.