Hi Jason will do as you suggested (a side note is that I heard the customer had used a credit card as payment on the paypal website (without logging into a paypal account) But I am under the impression that on the paypal website you can do this without loggin in.
@Sam..I am using country codes. how did you resolve it?
another side note: obviously its set up to send a failure email to the client if a transaction goes wrong and the contents of that failure email are taken from session variables..now when the client gets these failure emails the dynamic content doesnt display (ie the session variables arnt passing to the failure email...yet the american customer their failure email did contain the dynamic content from their session variables) not sure if this is relevant in problem solving?