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PS3 Transactions not reaching Authorize.net

Thread began 5/10/2011 12:53 pm by Paul | Last modified 5/11/2011 11:25 am by Paul | 690 views | 1 replies

Paul

PS3 Transactions not reaching Authorize.net

We have had a few calls lately that customers are having issues when processing an order. It keeps telling them that the cc info they are entering is incorrect. Only a few people. I've check with authorize.net, and they said the transaction isn't reaching them.

But when the customer gives us the information over the phone, and we process it through auth.net, it goes through without any problems (or, without having to put in the cvv2. It seems that when you process a credit card on auth.net, you don't need to enter the cvv2).

When I try and process an order, either from behind my firewall or from home, it goes through without a hitch.

We have also received web orders from other customers, without any problems.

Any thoughts?

Thanks

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