Currently the upload limit is set to 100MB. This is something we have control over and can change if people require it. We'll look into increasing the limit in our next phase of updates going out in about a month.
Pre-sales assistance regarding CafeCommerce is available via our live chat or via phone. Our records don't indicate a chat being missed. If it doesn't say we are Offline, someone should be responding. If we are offline, you can leave a message and someone will reply via email.
Good to hear the file size will be increased soon. Very useful for what I need.
I clicked on the relevant button 5 times before I realised that a message had popped up to say all operators were busy. Not exactly those words but something like that if I remember correctly.
I'll keep my eye on it to see when the next phase rolls out.