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paypal payments pro double charge

Thread began 4/14/2011 6:05 pm by CraigR | Last modified 4/15/2011 1:53 pm by CraigR | 1821 views | 3 replies

CraigRBeta Tester

paypal payments pro double charge

My client has told me that occasionally, they are receiving multiple orders with the same invoice AND these customers are being charged twice (even a third time on one occasion).

All of the sessions are cleared on a successful transaction, and the problem is intermittent

Can anyone advise on some checks I can make to try and pinpoint the problem ?

The issue seems similar to one where IE customers were getting trigger happy on add to cart button , resulting in the same item added to the cart 2 or 3 times, but this was resolved by modifying the 'if in cart' behavior, maybe unrelated, but a thought.

Thanks

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