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paypal payments pro double charge

Thread began 4/14/2011 6:05 pm by CraigR | Last modified 4/15/2011 1:53 pm by Jason Byrnes | 1904 views | 3 replies |

CraigRBeta Tester

paypal payments pro double charge

My client has told me that occasionally, they are receiving multiple orders with the same invoice AND these customers are being charged twice (even a third time on one occasion).

All of the sessions are cleared on a successful transaction, and the problem is intermittent

Can anyone advise on some checks I can make to try and pinpoint the problem ?

The issue seems similar to one where IE customers were getting trigger happy on add to cart button , resulting in the same item added to the cart 2 or 3 times, but this was resolved by modifying the 'if in cart' behavior, maybe unrelated, but a thought.

Thanks

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Jason ByrnesWebAssist

It sounds like the customer is clicking the submit order button more than once on the confirm page.

Either put a note on the confirm page to only click once or you will be charged twice, or disable the submit button when it is clicked using javascript:
<input type="submit" name="button" id="button" value="Submit" onclick="this.disabled = true"/>

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CraigRBeta Tester

Thanks Jason,

Will give it a try.

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Jason ByrnesWebAssist

you're welcome.

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