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Issues With Billing and Shipping Information

Thread began 2/27/2011 1:41 am by lynny | Last modified 2/28/2011 11:14 am by lynny | 835 views | 2 replies


Issues With Billing and Shipping Information

Hi, i have created checkout pages with Paypal standard as the payment gateway, where the user is redirected to paypal after the confirm page.. After creating the checkout pages i tested them on my local host testing server.

However i am experiencing two problems with the form on the checkout page where the customer enters their billing and shipping information. These two problems are detailed below;

1. When the customer enters their telephone number and email address in both the billing and shipping fields on the form, these details are not relayed to the corresponding telephone number and email address fields on on the Paypal payment page when the customer is redirected to Paypal (these fields appear blank in Paypal). However the other fields are relaying across fine to Paypal. Is there any reason why the information from these two fields is not going across in the same way?

2. I live in the UK and the regions are 'Counties' not 'States'. When the customer selects there country the 'State' field does not change to correspond with the various regions of their country. It remains as USA states 'California', 'New York, 'Texas' etc.

Is there any way to have the counties and states to correspond to the customers country? And if not could you please guide me through the process of removing the 'state' drop down box and replacing it as a text field so the customer can manually type the region they are from whether it be 'county' or 'state'?

I have zipped up my checkout pages i would be very grateful if you could have a look and advise me on what is going wrong regarding these two problems i am experiencing.


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