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Shipping and Handling Charge Doubled on Checkout

Thread began 1/31/2011 6:57 am by dgwhit288523 | Last modified 2/07/2011 1:06 pm by dgwhit288523 | 1983 views | 16 replies

dgwhit288523

PayPal Standard

I am using PayPal Standard and as I mentioned above, the correct amount for shipping and handling is billed to the customer through PayPal.

The issue is with the email that is generated by Power Store going back to the customer which as you can see from the snapshot shows double freight charges.

When you check the shipping configuration box and then set it to none in order to pick up the shipping and handling charges as you instructed me to do, does this override anything that might be entered into any of the carrier choices like account info, etc? In an effort to troubleshoot this, I checked to see if any info had been left in any of the carrier info and found that some data had been left in the FedX input for account info. I removed that, but have not re-purchased anything again to see if that was the issue. I have to assume if the shipping is set to none, this would not be the issue.

We also had no issue going back into the actual PayPal account and canceling the order as you can do within 45 minutes of the time order is placed. That also worked fine on their end and the full amount was refunded and credited back to the credit card.

This is driving me nuts and obviously has to be fixed as the first actual customer immediately called when she saw the confirmation email with the double freight charges.

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