The error message reads, "Unable to connect to server. Your firewall or ant-virus software is blocking the online activation. Disable all firewall and ant-virus software and try again. If you continue to have problems, submit a technical support request."
The link for "submit a technical support request" go to a Webassist page with the Error message, "The page you requested cannot be found."
We disabled all firewall and ant-virus software but still could not connect.
We tried connecting the workstation directly to the cable modem, bypassing the switch and router. Still couldn't connect.
We can't find the "clear activation" area on the site that you mentioned.
Appreciate some additional guidance in resolving this.