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UPS residential shipping charge

Thread began 11/18/2010 10:29 am by sandy170299 | Last modified 9/11/2011 8:51 pm by sandy170299 | 1768 views | 9 replies

sandy170299

Here is more information from the client:

Yes, it is a $2.00 charge to ship to residential addresses, Sarah said they have always had that charge, and we pay it for every residential order. So, when our customer goes thru the check-out, the shipping shows, for example, $5.75...when we ship it, our charge is $7.75. The thing is, when we set-up a shipment on the UPS website, it automatically detects a residential address, and adds the charge without us doing anything...so it never occurred to me that it was something I needed to watch (sorry about that).

From what I gather, PowerStore's UPS connection is not recognizing a residential address and is returning a shipping charge to the customer that does not include the additional $2.00. What is the workaround for this?

Thank you!

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