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UPS residential shipping charge

Thread began 11/18/2010 10:29 am by sandy170299 | Last modified 9/11/2011 8:51 pm by RIPAIR | 1875 views | 9 replies |

sandy170299

UPS residential shipping charge

This is from one of my clients and I'm not sure how to answer it:

This is in regards to the $2.00 that gets added for residential shipping. So is there a setting in the shopping cart/shipping to make residential the default? I don't have any option like that on what I can access.

Apparently, a $2.00 charge is being added to the shipping rate. Does this make sense to anybody?

Thanks!

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sandy170299

Here is more information from the client:

Yes, it is a $2.00 charge to ship to residential addresses, Sarah said they have always had that charge, and we pay it for every residential order. So, when our customer goes thru the check-out, the shipping shows, for example, $5.75...when we ship it, our charge is $7.75. The thing is, when we set-up a shipment on the UPS website, it automatically detects a residential address, and adds the charge without us doing anything...so it never occurred to me that it was something I needed to watch (sorry about that).

From what I gather, PowerStore's UPS connection is not recognizing a residential address and is returning a shipping charge to the customer that does not include the additional $2.00. What is the workaround for this?

Thank you!

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Jason ByrnesWebAssist

in the WA_eCart/WA_eCart_UPS_PHP.php file, change line 47:

php:
$UPS_XML .= "<PostalCode>".$UPS_Parameters["ShiptoZip"]."</PostalCode><CountryCode>".$UPS_Parameters["ShiptoCountry"]."</CountryCode></Address></ShipTo><Service><Code>".$UPS_Parameters["CarrierCode"]."</Code></Service>";





to:

php:
$UPS_XML .= "<PostalCode>".$UPS_Parameters["ShiptoZip"]."</PostalCode><CountryCode>".$UPS_Parameters["ShiptoCountry"]."</CountryCode><ResidentialAddressIndicator>1</ResidentialAddressIndicator></Address></ShipTo><Service><Code>".$UPS_Parameters["CarrierCode"]."</Code></Service>";




this will default the address type to residential.

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sandy170299

Thanks. The client will let me know if it's working or not.

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Jason ByrnesWebAssist

you're welcome.

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sandy170299

Jason, my client is just now getting back to me on this post. They are still getting charged an extra $2.00 for a residential address. Any ideas? Would you like me to attach my code?

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Jason ByrnesWebAssist

I have created a support ticket so we can look into this issue further.

To view and edit your support ticket, please log into your support history:
supporthistory.php

If anyone else is experiencing this same issue, please append to this thread.

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RIPAIR

Shipping - Residential vs Commercial

That code was the difference. How can I set this as an option for users profile because some customers are residential and some are commercial?

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Jason ByrnesWebAssist

you would need to set a session to determine residential or not:

$_SESSION['addressType'] = "1";

for residential
or:

$_SESSION['addressType'] = "0";

for commercial


then change that code to:

php:
$UPS_XML .= "<PostalCode>".$UPS_Parameters["ShiptoZip"]."</PostalCode><CountryCode>".$UPS_Parameters["ShiptoCountry"]."</CountryCode><ResidentialAddressIndicator>".$_SESSION['addressType']."</ResidentialAddressIndicator></Address></ShipTo><Service><Code>".$UPS_Parameters["CarrierCode"]."</Code></Service>";
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RIPAIR

Shipping with UPS

UPS knows based on the Shipping address whether or not the Client is Residential or Commercial. Isn't there a way for Powerstore 4.5 to know this based on where the product is shipped to via the shipping UPS XML? Because the Checkout.php form gives you the option of changing the address, setting a checkbox variable in their profile for whether they are Residential or Commercial is not effective. If they are checked as a Commercial Shipper and they change the Shipping address on this form to a Residentail Address, they will be underbilled and we eat the difference. There has to be a fix for this.

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